Kokoon Technology Limited Tracking Order Status

Order KKT-ONE45704 - Waiting for a refund and I’ve heard nothing for a week. Sent the goods back fast and tracked as requested, also provided proof of return and It’s 2 weeks since then. Worst return turnaround I’ve experienced from an online shop. EDIT: I have since had a good response to this and also my refund processed, so they aren’t ignoring people, however it’s a shame I need to write a review to get their attention. Hopefully they catch up with the workload.

I have had my headphones for about 2 weeks, It is comfortable for me as a side sleeper and I love the audios in the library especially the background sound “rain on car roof”. The customer service I received was very good and efficient when I needed some assistance.

Het concept van de Kokoon nightbuds is goed gevonden en de app zit ook goed in mekaar, maar jammer genoeg beginnen de oordoppen snel pijn te doen waardoor in slaap vallen hiermee niet echt mogelijk is.

I have been using these headphones for about a month. The idea is nice, but I find the unit uncomfortable. Because of the pain in my ear, I have not been able to sleep for more than a few hours before waking. It would be better to use foam ear tips that stay in the ear. The foam would also provide better noise-masking qualities. Will they stop you from hearing your partner snore? Yes, if you have the volume of whatever you are playing in the earbuds higher than the volume of the snoring. I can hear my partner breathing at a volume level needed for sleep, so they don’t work well on that front. It may be that the shape of my ear does not fit well with the buds. So, I would suggest trying them. I have found the support very good from the company. I am sticking with them in the hope that my ears eventually give in to the pain.

I bought my Kokoon night buds when they were still in the beta phase through Indiegogo. Once the product was available and had gone through testing and some redesign, I received them. It took awhile from the initial purchase to receiving, but it was worth the wait! I use my nightbuds every night, they are lightweight, small and very comfortable to sleep in (I am a side sleeper). Recently Kokoon stopped shipping to Canada, which I was very disappointed in, because I needed to order new ear tips. I was able to work with Emma in customer service and she went above and beyond to help find a solution with me. If you are on the fence about this item, I highly recommend; it is a bit of an investment, but I have had my nightbuds for over 2 years with no issue, and have been sleeping soundly! My husband snores, so this was a life saver (or wife saver!) The fact that they are Bluetooth allows you to listen to whatever you like as you fall asleep. The Kokoon app has sleep stories and soundscapes with good variety!