Kodiak Canvas Tracking Order Status

Our Kodiak 26x8 Grand Cabin is the BEST! Sadly, we can't say the same for the company assisting its customers. Our tent is stitched extremely well, with thought given to details. The rooms are large with ample storage pockets, and the fabric is tough, as are the zippers. We've been setup for nearly 3 years, and only 2 issues have arisen:  1) canvas lost its water repellant feature and had to be re-coated AND.  2) add'l porch awning and wall enclosure (both sold seperately) that attach to the tent, were recently torn from their seams by wind, and are in need of being replaced. The framing poles are thick, and easy to assemble. Occasionally they'll slip, but are simple to re-position. All in all, we've been happy with our purchases. Recently, we reached out to Kodiak, with high hopes, that they'd sell us the wall enclosure (less the poles), and the porch awning piece, (as it's just a sewn on piece of canvas, with a fabric rim and velcro strips). We were shocked and disappointed, when the CR started that they'd sell us the enclosure, but couldn't sell us the awning assembly, stating it was a sewn "in" piece and not sewn on, despite it can be clearly seen from the outside. We disagreed but the discussion was closed, leaving us without a roof to cover our porch. But we were offered the opportunity to purchase a new tent. Wow! So while the Kodiak product is a high quality item, their Customer Service skills are less than admirable.