Koala Health Tracking Order Status

Their service was top notch. My order came quickly and discounted. Needed to cancel a repeat order for one of my dogs…it was easily handled by email. Will use again

Can't cancel subscriptions online Delivery the first time was great. Then afterwards I went to check if it auto-enrolled in a subscription - couldn't see anything online. Then today (6 months later) I get an email that my new order was processing - apparently the website does not show you if you have an active subscription and you have to call or email to ask about it/cancel To be fair the customer service line connected me pretty quickly to a human and they cancelled my subscription/order without issues. But it felt very misleading to not have it show on the website in the first place, they are apparently 'working on it'

They lost my first prescription. I had to get another orginal from the vet. Then they changed the price of my item IN THE CART by $50. They said I ordered the wrong one (no I didn't). Then it sat in Packing for 2 weeks. Now it says it's shipped (after I complained) but still not at USPS. NEVER AGAIN! It's been a month now since I placed order.

My vet has “ partnered” with this pharmacy I placed an order for Rx worm meds for my cat Koala received the scrip and it was 9 days between their receipt and delivery of the med. this is NOT acceptable. If I need non critical meds ( flea treatment etc.)! I may use this pharmacy , but any critical meds (antibiotics, pain meds etc.) will be ordered elsewhere. My vet is obviously in a profit sharing “partnership” with this outfit and should be ashamed

Koala Customer Service is an A+ so far in my book. There was an issue with the way my vet wrote one of the prescriptions. Koala reached out right away and was very communicative with me via email and accommodating with how I wanted the prescription (fill whole rx now or do monthly autoship). Per other reviews, they may prefer you to call to cancel a subscription, but when I emailed them that my cat passed, they canceled for me. They also sent me a beautiful bouquet from a local floral shop. It was very sweet. I have had nothing but a good experience with them. They have always been kind in the mulitiple emails I've exchanged. I hope they stay around because their prices are decent too. I thought I already wrote a nice review prior to receiving the flowers, but it must have been on their website or somewhere else. Just know I felt this way prior to that.