Know The Origin Tracking Order Status

This is a lovely concept with lovely products, have been popping in since they first opened, but every single time I remember that – oh yeah, the staff are such a bummer. They seem bored, or put out, I wind up feeling like such an inconvenience just being in there. Once I actually went to buy a specific item but walked out after being ignored as the guy just moaned on the phone to a personal contact. Most recently the same guy pushed past me like I wasn't standing right there in his store. I really wish they'd up their people skills as it's the kind of store I want to give my money to.

Allergic reaction to Truthpaste Original! Please, whoever at Know The Origin is reading, do at least consider no longer stocking this product. I don't know which of the ingredients in this toothpaste is the culprit, but within 5 seconds of using this product my gums, tongue and lips were dried out, numb, and feeling as if they were swelling. It felt like I had eaten the most intense packet of salt & vinegar crisps! I couldn't brush for the recommended 2 mins; I just had to stop. The area around my mouth became quite itchy, too. It's such a shame because this product seemed so promising but ended up being so abrasive.

I bought a pair of trousers less than a month ago and the seams completely came apart in the middle with less than 5 times of me using it, that's unacceptable quality coming from an ethical brand. Update: I received a response from Hannah after waiting almost a week, since it's so close to Christmas that's understandable, specially since it's a small team, she was quick to address my issues and made it clear that this is not a common thing to happen. I was worried initially due to the wait that they wouldn't respond as that had happened in the past, so I'm glad that Hannah made sure to explain the situation to me. I still decided, however, to go for a different brand from them instead of simply getting a replacement as I'm worried about this particular brand for the trousers, but I'll still be shopping with KTO in the future as they offer some really great items and were very quick to deliver my order.

I frequently visit the Brent Cross store and it is always such a warm welcoming. One lady in particular who’s name I believe is Fatimah always goes above and beyond, such lovely customer service. As someone who also works for an independent business I understand that a friendly conversation can go a long way. I’ll be back again soon!

Order was shipped later than expected, without confirmation of shipping or any form of tracking provided. Ended up ordering the same thing from another store to cover my bases ahead of Xmas as delivery was late and final shipping deadlines were looming. Heard back pretty quickly and was given a small gesture to apologise. Frustrating to have to unpick the panicked replacement buy but hold myself equally accountable for holding off panicking until Xmas shipping deadlines. Totally happy with the cost, got a faster than anticipated response and the goods came well packaged. Just need a little work on communication (/automated updates) - item being shipped late in a busy/difficult period is totally understandable, just need to make sure customers are informed/reassured.