Kmall24 Tracking Order Status

Since I'm interested in Korean culture, I bought many Korean products through overseas shipping mall. However, delivery fee was so expensive that I can't buy a single item. About two years ago I found Kmall24 through the internet. Kmall24 provides 100% Korean products, very reliable and there are a lot of free shipping promotions, so the shipping cost is cheaper than other shopping malls. I Highly recommend Kmall24 to people like me!

I needed to buy some Korean products for my friends birthday. It is always hard to shop abroad because of the shipping fees and the international shipment safety. One of my colleague recommended Kmall24 that they have many promotions running and sometime they offer free shipping. I was not going to order a lot so I didn't think that it would be applied to me, but when I went to their website, there was products I was looking for and I could get free shipping if I order only 24 US dollars. I was luck I guess to grab the chance like that. But for me it was very convenient anyways. It was strange that they could provide free international shipping so I contacted to the store to see if they're legit. They promptly replied to me and it turned out that the store is actually run by non-profit organization that supports Korean small to medium-sized enterprises to export abroad. It is very nice that my purchase help the small business to grow! I liked the idea very much and I wish there was same one in the US. Anyways, my parcel arrived after a week or so and it was packed in bubble wrap to prevent from damages. I actually got some reward points when I joined the site and used it when I checked out so it was even cheaper at the end. I definitely recommend this website especially for K-pop lovers because they have so many K-pop merchandise. If you could be awake until Korean business hours, they provide English customer service calls as well. It was the best website to shop Korean products for sure.

As an introduction to my best friend, As I heard that the price is cheap, I bought it by introduction. As my friend said, I could buy good products at a low price at Kmall24. I bought the product, but I bought it from abroad, and I chose the delivery method and I wanted it to be on the date I wanted It was good to get it in due course.

I ordered six times in Kmall24. The first order was shipped after three days, and I received my parcel after 12 days via K-Packet. At the time I wanted to get my items faster by EMS, but I was dissatisfied with not being able to choose the delivery method. The second order did not ship for two weeks after the order was placed. I contacted the customer center but there was no reply. So I sent a DM to the Kmall24 Instagram official account, and they responded three hours later. In the process of replacing the Kmall24 logistics system, some orders were missed, resulting in delayed delivery and CS response. In about a month, I received my items. After placing my third order, I left a DM to the Kmall24 Instagram official account that I can get my order quickly this time. I immediately received a reply from Kmall24 that it would be shipped tomorrow, and in fact the shipment started the next day. This time, I received my items after a week. About two months later, when I placed my fourth order, Kmall24 added the ability to choose a shipping method by customers. I chose DHL and received my items after four days. Since then, I have placed two more orders, and both have been able to receive the items within a week. Although there was a delay in delivery a year ago, I feel like Kmall24 is constantly improving, and there are so many special promotions. So I now trust and feel satisfied with Kmall24!

I ordered a few cosmetic products and a light stick on kmall24. The first obstacle I encountered was that they list credit card as a payment option but when I tried to select that field I was automatically redirected to PayPal. Tried a few times - always ended up on PayPal. After I paid with my PayPal account, I got a mail where they told me one of my ordered products is out of stock and they would refund the money - which they did quite fast (so far, so good). After one and a half week my status still said "Processing" which is why I contacted them to ask if something was wrong. They told me they were waiting for some of the products because they had "stock problems" and it would take another 1-2 business days for it to arrive. I asked them if it was possible to cancel my order because it was taking too long - that was a Wednesday. On Thursday, I asked them again to please cancel my order. No answer. The next week on Monday, I asked them again to please cancel my order. No answer. Then on Friday that week (15 business days after I placed my order) they told me that all my products had arrived and asked if I really wanted to cancel my order. So I answered the same day that yes, they should please cancel my order. The thing is, the Monday after they sent it out anyway. They didn't tell me, there was no confirmation - nothing. Then my items arrived with bumps and scratch marks all over them. They were definitely not handled properly. I am really dissapointed in their customer service and the way they treated me and my request. If anyone orders off there, I just hope you'll never have to get in touch with customer service. Never had such a bad experience and I order a lot online and on Korean sites. I definitely can't recommend them!