Klymit Tracking Order Status

Sehr guter und freundlicher Kundenservice ! Mein Problem wurde schnell und unkompliziert gelöst , obwohl ich nicht direkt dort eingekauft habe .

Super Isomatte, vielen Dank

I purchased an Inertia X frame sleeping pad. I like the concept and design of the product. However, it has never held air, defeating the purpose of this pad. Utilizing Klymit's lifetime guarantee, I returned the pad for repair or replacement. After waiting more than that advertised 5-7 business days and not getting an update, I contacted Klymit via email, phone, RMA portal and Twitter. I have not received any communication about my return / replacement nor any response to any message sent to Klymit.

Klymit Static V2 air pad. Bought new for Colorado Trail trip. Sadly, slowly leaked air all night requiring 2 or 3 top-offs. Otherwise very comfortable, quick to inflate, and takes up very little space packed. Only used inside tent, so did not abuse by lying around on rocky ground or as a camp chair. More impressive was the pillow - awesome. After a week am still waiting for a RA number to get warrantied. Am certain the replacement unit will be error free - I hope.

The products I got were exactly as described on their website, and they shipped and I received them only 2 days after ordering them. The site was easy to navigate and ordering was smooth. I had a great experience and will continue to order for them.