Kitbox Tracking Order Status

Ordered a pair of Tyr CXT-1 trainers back in May but unfortunately after only wearing them 3/4 times, the right shoe revealed a bit of a fault, 100% a manufacturing issue and nothing to do with Kitbox. I reached out to see if there was anything that Kitbox could help me with, asking about potential warranties, expecting that they may give me the contact details for the manufacturer to resolve, nope, Kitbox went above and beyond. Not only did they offer me a complete replacement, when my exact pair and size wasn't in stock and I wasn't a fan of the other colourways, they upgraded completely free of charge to the CXT-2's & even got them to me the next day. Literally couldn't of asked for better customer service and now I can resume my sessions. Massive thanks to Kitbox, especially Claire who went all out in getting me sorted!

My wife made a order on this site .it was for over £100 ,so therefore it has FREE NEXT DAY DELIVERY. We have a tracking number for FED EX. THE PACKAGE HAS NOT MOVED SINCE THE DAY WE ORDERED IT. CUSTOMER SERVICE ,THERE ISNT ONE. My wife has sent numerous Emails, ALL IGNORED. I have tried phoning numerous numbers related to this company . These numbers are no longer in use. I have now started the process to get my money back due to not being able to speak to someone as to where my wifes package is. This company should not have any STARS. Since writing this review someone contacted my wife and apologised for the delay. The quality of the item we received is very good ,shame about the delivery. Upgraded to 3 stars

Great customer service. Id put the incorrect delivery address on my parcel and the guys were so helpful in getting my parcel to me doing anything they could to help. Will definitely be ordering again. Thank you.

Every time I’ve bought anything it has either come on time, early or I’ve been refunded for anything I changed my mind about immediately. Great service and brilliant kit

Excellent range of fitness products and when we needed to return an item for exchange we found them to be really helpful. Their communication was great and they kept us up to date with the process the whole time.