Kipling Tracking Order Status

We have had Kipling bags in the past and found them to be of excellent quality and durability. Our very old bag now has wonky wheels and needed replacing. I saw that Amazon were offering discounts on Kipling bags and as I needed a new large travel bag I had a look. I did not find what I wanted to went to the Kipling site where I was able to get what I wanted and at a very reasonable price. Things went wrong with the delivery by Yodel and the service from them was so bad that I thought Kipling should be told. I was a bit surprised to get a reply from their customer service acknowledging my complaint and not just simply ignoring me. They also offered me 10% refund on my order because of the inconvenience that was caused by their delivery company. Now that is what I call excellent customer service!

che dire ho preso 2 borse, e sono bellissime,ottima qualità e resistenti come sempre .Spedizione veloce

I ordered a bag from Kipling.com then later saw the review comments here. As a result I was expecting poor service and/or a poor quality product. My bag arrived today. It appears to be of very good quality and the delivery took only a week. Very pleased. Felt I had to post as the ratings here would have put me off ordering from this company.

Great quality and unique design, I am very happy with my new backpack. I have bought it for casual carrying some smaller stuff to work/study and love it. It looks stylish too. I had never had any bag from Kipling before but quite impressed with the quality. It's not expensive so absolutely great for the price. Also I am surprised how much I enjoy a fluffy monkey keyring, it's really fun detail. Can recommend it!

Ho acquistato la borsa maternità Camama , è bellissima e sono super soddisfatta dell acquisto ,ottima qualità ,sono troppo contenta . Pero una cosa non mi è piaciuta ..L imballaggio! La borsa è arrivata dentro uno scatolo kipling senza nessun tipo di protezione . Da migliorare il modo in cui spedite le cose . Solo per questo do 4 stelle ,altrimenti ne avrei date 5 perché il prodotto è perfetto