KidKraft Tracking Order Status

Pros: Visually appealing, lots of options to play with/on, price point is about mid range, delivery was fairly quick, contrary to other reviews, they delivered it to our front yard and placed it in front of our garage door (it did not have to be inside), the rebar anchors for the bottom holds the BOTTOM well. Cons: Hardware is corroding after a year, the whole top of the playhouse swings with the swings (my daughter is 30lbs), the roof doesn't stop raining from pouring inside the playhouse, the swings all sit crooked (all on the same chain link setting), I had to add handles to the walls above the rock wall since there were no hand holds to assist once you're at the top, even with the support for the spiral slide, it seems very flimsy and unsupported, while the price is not bad (the quality is not there to support it), the instructions aren't great either. An oversight of mine, it doesn't support adult weight (not even the swings) so I can't even play with my kiddo in most of it.

Customer service does not exist. Pieces arrive broken every time and some of them are back ordered and they don't know when they'll become available again. Now, I spent more than 1,000$ and I have my house full of pieces that I can't use

My grandma ordered a swing set from this company and I went to return it because it’s not what we ordered, they told me I have to pay for it to be returned being from Minnesota and ordering this product that supposedly came from Texas the shipping cost is steep they offered to send parts do to the parts being damaged upon delivery because the guy dropped it off the back of the box truck then told me that he didn’t need to put it in my garage because of policy it was snowing the day he dropped off so I had to hand load it into my garage onto another pallet, As I was loading it into my garage I noticed no hardware, missing pilot holes, partial pilot holes that hadn’t fully been piloted out to assemble tube slide. I called the kids craft contact waited on hold for 2 hours to find out the system was down then emailed no response then eventually got ahold of someone that said they were willing to help gave me the contact number to the trucking company for return I set up a pick up date to have the item picked up they came to pick it up guy put it in the back of his truck then sat there for a few minutes come to find out kidkraft never actually paid the trucking company to ship it away after all truck driver was really nice he explain to me they have had this happen with this company before. I have been trying for 3 weeks to return this item they are consistently unprofessional beware if you purchase a item this swing set company does not care about you they took me for my money, then tried for more.

Big shout out to Neil Forbes and everyone at the KidKraft Consumer Care, Europe, who pulled out all the stops and replaced one of the pieces from their Let’s Cook Wooden Play Kitchen (a telephone) that had got mislaid. In the big scheme of things, it wasn’t a huge deal, but this orange telephone was a vital component in the mind of a three-year old. I emailed KidKraft. Got an instant reply from Neil, saying he’d sort it out. True to his word, the piece arrived from Netherlands within 2 weeks. Sometimes we’re quick to write bad reviews, and slow to praise good customer service, so huge thanks to Neil for helping make a young girl very happy. It's little things like this that makes companies great and ensure repeat orders. You’ve got a lifetime customer here. 5 big stars to Kidcraft Consumer Care Team.

Website is very finicky, I tried for 2 weeks different browsers, different computers and it still will not let me place an order. I even called to place an order online and KIDCRAFT only lets you buy products online, I've complained to them multiple times and just have no choice but leave a bad review. Maybe the product is out and the website can process for this reason, but Paypal nor credit card works when trying to place an order. BUYER beware