Keto-Mojo Tracking Order Status

My meter doesn’t properly even save the before or after meal tags because the before meal tag is missing and it won’t save a tag that I create. I have to go into each result in the app and independently add a tag. Is my meter faulty? They don’t care. They never offered a new meter. They just stopped emailing me altogether, to forget about my issue. They keep saying the same things. I keep replying the same information.

Insanely expensive Firstly, the brand should ask which strips are needed. Only giving 10 strips and then charging 50 euros for 60 is insane. Can’t sent it back because it’s already been opened.

To be fair the previous meter seemed to work fine, but they “blocked” that one and forced an upgrade. Unfortunately despite having to pay a significant amount for the required new strips the upgrade still hasn’t arrived and the response so far from support has been dismal. I’m going to ask for a full refund unless they respond positively very soon.

Poor customer service. If your meter reads the test solution inaccurately, the company will get you to perform further tests using your own strips. After an average is taken, and the meter falls within the test range (albeit right at the top end), Keto-Mojo will only offer you a gift card against future purchases; they will not send you any replacement strips or offer a partial refund. So if the service is bad and you don't want to use the company again...you get no recompense. Even when you involve the company founder, he will only send you an off-topic rambling video message, talking about gift certificates...

Great service. Equipment has obviously been made to a very high standard.