Keep Your Home IP Tracking Order Status

100/10 experience each time! The VPN is extremely reliable but if anything does come up, Mark always responds so quickly. Have been using the VPN for about 2 years now and no complaints here!

The IT tech connected with me through Google meets. I was unable to download anything. Not in my personal windows or work windows. The IT tech took his time, did the troubleshooting, and was finally able to get the iuess completely resolved!!! I'm so pleased with the service and I will be able to work with no problem with my keepyourhomeip router while I am out of the US with my Husband!!! Just amazing 👏!!

She was succinct in her delivery of support. She did a fantastic work.

Very helpful support. I‘m very satisfied with it. Thanks a lot

Strong Points: First and foremost, I would like to highlight the exceptional quality of service, both pre-sale and after-sale. While outstanding pre-sale service is not always expected, your team's efforts went well beyond my expectations. The responses were always detailed, directly addressed my questions, and the response time was incredible. I asked numerous questions before and after my purchase, and, to my amazement, I consistently received responses within less than 10 minutes. It might sound too good to be true, but it is not. Secondly, the quality of the solution is outstanding. There were no issues during the initial configuration session, and since then, I have not encountered any problems. This level of reliability is exceptionally rare in the IT industry—speaking as someone who has been working as a Software Quality Assurance consultant for the last 20 years. Weak Points: The selling process, however, requires significant improvement. I was unable to make the purchase online using my company details. The purchase form only allowed for first and last names, with no option to include a company name, VAT number, or other necessary details. When we agreed via email that I would receive an invoice (which I did), I then faced another issue: I couldn’t complete the payment. The online system only supports credit card payments, with no options for debit cards or SEPA transfers. At that point, I began to question the professionalism of your company and seriously considered abandoning the purchase. Ultimately, I was provided with bank account details via email and was able to make the transfer. This entire process leaves an impression of a company that is not very professional, which is misleading. In reality, your company is extremely professional, both in terms of its technical solutions and support. However, the selling process really needs improvement to reflect the quality of your service and product.