Kay Jewelers Tracking Order Status

I was at the Auburn NY store and I haven't been in in forever. I had 2 broken pieces and Patrick was awesome. he looked up each one found that I had warranties and it will cost me nothing to get them fixed. He also cleaned my other jewels foe me and reshaped my ring that was bent up.

Personally, I have had good experiences with Kay Jewelers. Jewelry I have purchased recently & over the years is still brilliant, beautiful and even durable through my constant everyday activity. But thats also why I purchase it - holding up through the busy every day wear & tear. Unfortunately, many people have complaints. I think realistic expectations need to consider that chain retail jewelers like Kays are consider the "fast food/drive thru of jewelers". Overproduction of products made cheaply and in a rush should suggest the overall quality/ longevity. Granted all items should pass basic Quality Assurance procedures and customer service should be of high importance, but really you will never get professional service or a filet mignon from a McDonald's!?! Be realistic that this is an every day, replace after a few years type jeweler. Sadly, Kay's is not what it was 15-20 years ago, both in products and customer service. But I recommend people be aware and have realistic expectations if shopping at a chain jeweler.

Love the mens watch collection they have, prices are higher than online stores like Macy or jomashop.

I just wanted to give James a big shoutout!! I visited Kay’s in Aruba on Wednesday. My first visit to Kay’s and Aruba and it definitely will not be my last!! James was so professional, friendly and patient as I just simply couldn’t make up my mind on which piece of jewelry I wanted. Thank you, James!! Here’s to the beginning of many more future trips to Kay’s and Aruba!!

I’ve had nothing but amazing service at this Kay’s for years at Rivercity Jacksonville Fl. we loved the last management there he retired but couldn’t be more pleased with the new manager and staff outstanding service im not writing this for a contest I’m writing this from my heart we have spent quit a bit and enjoy shopping with Kay’s such a awesome experience Sherry & Paul Absher