Kat Maconie Tracking Order Status

I purchased a Kat Maconie pair of sandals. The colour of the sandals wasn’t what I expected. I looked up their store address, the website stated Carnaby Street, when I went to Carnaby street I was shocked to find the store closed down. I then used the provided DHL return slip. The sandals kept on being sent back to me until finally DHL rectified the address and sent the pair. It’s been 2 months and Kat Maconie didn’t refund my money. To make the matter worse, I paid for the sandals using Klarna. I sent all the required documents to Klarna but they didn’t refund my money.

Horrible experience dealing with this company, never imagined a company claiming to sell high end luxury shoes has such a poor customer service. They did deliver my original order, however I did not like the shoes so I submitted for an exchange on their website. The exchange was not process until I e-mailed inquiring about it. I also mentioned I was pressed by time as I needed the shoes for an event. I returned the shoes, which they received (dhl provided picture evidence), however I never received the exchange despite numerous e-mails. They are simply refusing to ship them. Basically the company defrauded me. I am still shocked to be honest. This will be the last time I ever deal with this company. The services are not commensurate with the prices of the shoes.

Wished I had read the reviews before ordering. Ordered my size which turned out to be too tight so I requested for an exchange to one size up. I got an automated email asking me to wait for further instructions. No further updates from the company despite several email chase, contact mobile number on the website constantly switched off. I'm stuck with an expensive pair of shoes I can't fit into and unable to get any response from the company. I actually thought they were a reputable UK based company that would have been easy to deal with.

A business model thats very fast fashion. Lacklustre customer service. Shoes were sent quickly, but to get a RMA was a complete nightmare. 7 times and I had to do an exchange to even get a shipping label. I have also noticed a theme regarding the shank and flexibility through various styles. The smell is also very much a made in China Shein vibe. I likened the product to TopShop with fancy packaging. There is also A LOT of products at VERY high price points which is very telling.

Bought an awesome pair of flat sandals. Absolutely love them. Customer services team were very responsive when I wanted to exchange the size.