Katia Crafts Ltd Tracking Order Status

Didn't receive my order on time and had trouble getting in touch with company. Happy to say order has now arrived. #UPDATE Had email on Monday 13th March to say my email went into their spam folder and order will be delivered next day. Arrived as said with a lovely extra gift. Thank you Katia Crafts.

Delivery has always been fast and correct (and beautifully packaged!). I've also had really great customer service experience whenever things haven't gone to plan — for example, I recently made a mistake on my order and ordered one too few skeins, but didn't want to have to pay shipping a second time on a single skein order. Lisa promptly responded and helped me get a refund for the shipping on the second order so that I wouldn't have to pay twice. Thanks Lisa!

Excelente experiencia, volveria a comprar sin dudarlo

Amazing customer service! My order did not arrive (totally the fault of the delivery company), Katia.com responded to my email within 30 mins and arranged a new order with next day delivery (different courier). I can now complete my crochet project in time for Christmas! The wool is lovely to work with and I will be ordering from katia.com again. Many thanks especially to Alexandra!

Unfortunately, an order failed to arrive. I contacted the Katia team who followed this up for me . A replacement parcel was sent and I am looking forward to completing my project. Throughout this process, the staff at Katia were courteous and responded promptly to emails. My experience of dealing with the Katia was a positive one and I will definitely order from them again. Thanks, Linda