Kally Sleep Tracking Order Status

My body pillow has an indentation since it arrived that I can't get rid of. I wrote the company's support email twice 14 days ago and then more recently and nobody has replied. Of course the return period has passed by now, so I'm using the pillow despite the defect but I must say, customer service is absolutely non-existent.

Fast delivery, good quality and value. Not sure about coolness or any major change to mattress firmness BUT definitely adds a cozy and soft top layer to snuggle down into - Teddy loves it ! ZZZZZZZ

The Pregnancy Body Pillow I got this pillow as I am a side sleeper and like to have something between my knees to ease hip pain and for general comfort. I ordered my pillow around the end of February 2024, so I have had it for just under 3 months. I noticed that in the first month, I was inundated with emails from this company asking me to leave a review, but I wanted to wait to really assess the quality. It makes sense now why they pester you for the first few weeks and then drop off. Week 1 was great. The pillow was soft and plump, the case felt good, and it didn't make me too warm. I like the carry case that it comes in, as I travel sometimes and it makes it compact and easy to transport. By week 2, I noticed where my knees met on the pillow was starting to go flat already. I have tried shaking and fluffing the pillow, but to no avail. Nevertheless, it is still functional. Month 2 saw the case pilling. I detest pilled bedding, so I am very disappointed in the quality, given that the pillow I replaced was a generic, cheap long pillow from a well-known warehouse shop. That pillow, although it went flat as a pancake, never pilled. This says a lot about the quality, or perhaps it is a clever marketing ploy to get you to spend more money on their custom pillowcases. I am not impressed by this and WILL NOT be fooled into buying a new case, given that the first one only lasted 2 months. The last gripe, but a minor one, is the location of the zip. It would have made much more sense to have a little extra fabric for it to tuck inside, but instead, it sits on the outside. So it only makes sense to have your head always at one end of the pillow, making it harder to rotate the pillow to try and combat the rapid flattening. Other than that, the delivery process was simple. The pillow was great for the first couple of weeks despite the middle sagging, but I will be replacing it with another very soon. I won't be coming back to Kally Sleep nor would I recommend it

It’s an okay pregnancy pillow - to be quite honest I’m underwhelmed by the quality and shape considering the £50 price tag. It looks and feels more like something you’d get at IKEA or Primark for a third of the price. It is not curved but straight, so really just a big lump. The fabric covering looks very cheap as well, and already looks used after just 2 weeks. All in all, I would not repurchase it or recommend to anyone. Unfortunately just past the 2 week return period so I guess I’ll have to stick to it.

I have lower back pain, neck pain and shoulder pain, I used to use a tailor made pillow from Japan but that was too hard, cause me TMD. I went through all the reviews of different pillow for neck pain and finally decided to try the Kally Sleep neck pain pillow, my neck pain is easy after 2 nights using of the new pillow and this new one just cost me 25% of my old Japanese pillow. Recommended!