Kaiyo Tracking Order Status

Suddenly OUT OF BUSINESS in the middle of my pending sale and they did not give me any of MY money for a 3-piece sectional they picked up and had active on their website at the point they decided to "change hands." This is akin to STEALING, to take someone's furniture with the promise of paying them money owed to them. So, they basically got my couch AND will get any future proceeds. I'll be filing a complaint with the BBB. Disgusting customer "service."

Unethical company. Attempted to sell expensive couch with them. They picked up and damaged during cleaning. Denied doing any damage despite pictures. Sold for pennies on the dollar. Haven’t received a dime from them. Refused to work with the BBB and FTC when I filed complaints. Only recourse is to file complaint with state attorney general.

I sold two items on Kaiyo in June, and have not received payment for either item. The provided no ETA for my funds. They only said they're working on it. Do not sell here. Do not buy from them! What they offer is too good to be true.

Purchased an Ethan Allen nightstand that matched my existing bedroom set a year ago that was in pristine condition, well-packaged, and reasonably priced ($267). That transaction gave me confidence to try Kaiyo again. Purchased a Restoration Hardware leather office chair recently that they listed with low resolution b&w pictures that did not reveal its true condition. A mobile phone could have taken better shots. They also had four separate listings with the same pictures, but different prices. Customer service refused to email separate pictures corresponding to the specific item numbers saying the chairs were inaccessible at their warehouse. I chose one in the midrange of the four chairs described as in good condition. Fortunately, I picked the chair up myself from their local warehouse and rejected it immediately upon seeing how dirty and well-worn it was. The retail price was inflated on their website from what's listed in RH's catalog. They should be ashamed for asking over $800 for something so raggedy. I have seen a display model just like it for less at RH's outlet. Kaiyo acted in bad faith and forces buyers to bear the full risk by charging nonnegotiable restocking fees for their dishonesty. Never taking that chance again. Better to buy risk-free from a local seller or consignment shop.

I gave them my in-demand sofa on October 29, 2022 and now November 21, 2022, they are reprocessing my sofa for sale for the past 2 weeks. No one responds when I email and text them. This is the bad, terribly slow AF consignment place for your used sofa. You have to log into their dashboard to find out what’s going wrong and no one updates you. They don’t make selling your used furniture easy!