JustWears Tracking Order Status

Really impressed with the customer service team! I bought a box set of 3 boxers and 3 pairs of socks and impressed with the feel of and the fit of both but really loved how the socks felt and help with keeping my feet cool and feel good quality. Unfortunately one of the socks developed a hole in the toe after just 2 wears, which I was obviously not happy with. I was disappointed as they felt like they was high quality and surprised this had happened, so contacted the customer service team quite disgruntled. They was impressively quick in responding to my complaint and through in taking all the details so they could look into the issue and investigate further and at no point was they argumentive just very understanding and very apologetic and keen to resolve the issue, the other 2 pairs I've had no problems with at all. Without any hassle they advised they would send me a replacement pair and when I received them today found out they'd sent me a pair from their more expensive range, which was a very nice suprise and will enjoy trying them out! What struck me through out the process was they responded really quickly to my messages and was really through with getting all the details of the problem, they are obviously really keen to investigate and prevent issues occurring again when they do crop. I've always said you can't truly judge how good a company is until something has gone wrong and you've had to deal with customer services to sort a problem out, as it's easy to do good when everything goes right, but in this instance they truly excelled, quickly resolving the issue. I raised the complaint late on a Friday evening and I had received a replacement pair in the morning post on the following Tuesday, so just 3 full days, ridiculously quick! Very impressive!

I’ve been buying these boxers for a few years now, but these are the softest and most comfy by far. Keep up the good work!! Love the pattern

Love Just Wears trunks. Great fit and super soft material as always, but now with the striking Graphic Geo collection I have some new favourites in my underwear drawer.

I felt listened to and appreciated as a valid customer! Quick responses to my emails, problem resolved! Thank you Joey, excellent customer service

I bought these for my husband and sons. They tell me that these are the best boxers by far. They each have their own preference as to whether they like active or pro. I have been buying these for a few years. They wash well, last well and come in an array of colours.