Jurys Inn Tracking Order Status

Booked a room for the weekend for my birthday, hotel is lovely staff fab. Room wasn’t the best and price we paid for the weekend it was disappointing. We checked in at 3, dumped our bags and went out as it was my birthday. Came home at 10.30 and realised no hot water, bed was broke and bed side plug wasn’t working (not all rooms are like this; was just a bad choice!) - my partner went to reception and spoke to Wakas, wow he was amazing. Came straight to the room, insisted we moved, helped carry and pack our stuff. Made us feel so welcome and wanted and ensured our stay was perfect. As a hotel worker myself I know how hard these situations can be and he went above and beyond. What an assist to the hotel! 10/10 and will be making this my regular stay now in Leeds for the amazing treatment and support from the man Wakas, thanks for making my birthday weekend!

I stayed at the Brighton Leonardo Hotel (used to be Jury's Inn) for 3+ weeks in Dec 2022 / Jan 2023 and had a lovely stay!! Great location and great hotel! Clean, comfortable, spacious, warm, and incredibly friendly team - special thanks to Karen, Fiona, Chloe, Cassie, Kostas, Kiran, Rosie, Betty, Alex, and everyone at the hotel for being so lovely, helpful, kind, smiley, and happy - everyone made me feel incredibly welcome, and nothing was too much trouble!! Highly recommended :) Looking forward to staying again soon!

Stayed at Leonardo Hotel, Birmingham I stayed overnight for the first time at this hotel. I emailed for early check-in couple of days before and the reply I received was standard generic with no emphasis on offering solution too. Whilst I fully appreciate it depends on availability of room but there should have been bit more clarification on how to go about this. Secondly, on the day of arrival I phoned hotel reception at least dozen times with no answer. I found this experience frustrating from a hotel chain like this. Upon my check in I stated that I tried to call the hotel reception since morning to check re possibility of early check in but been unsuccessful. No word of apology for not answering the phone. I booked king room. Room seems very spacious and nice decor but working desk was just not fit for purpose. Bathroom was too small. On a positive note bar staff and room service staff was amazing. His name was David and he indeed was super nice. Manager with beard in the bar/restaurant area had no smile or reactivity on his facial expression. All in all although nice location and fair to ok interiors but staff training is absolutely must

I stayed at Jury Inn Glasgow recently and it was a great experience. Room was available on time, was clean and good size for the price. The bar was well staffed and good selection of drinks available. Reception staff especially Angus was very helpful and polite. Would stay again

The Night receptionist was very friendly and helpful