Jurlique Tracking Order Status

As a potential first time customer I reached out to Jurlique in three different ways with a question about a product promotion on their webpage. I contacted them via chat, email and instagram messenger, but I got no answer at all. I will not buy from this brand.

AVOID! Jurlique.co.uk. Their website returns a message about technical difficulties and unable to process orders. Yet after trying twice, I received emails confirming my order - the same order duplicated. Emails to customer care are returned as 'undeliverable'; the telephone number I had in my contacts list, 0800 80 85877 gives a message stating that they cannot take calls (I note that in the last couple of days, the number has been removed from their website). Emails to Customer Care, Australia HQ: Jurlique.com.au, respond with a message that they are dealing with high volumes - not surprising. All I want is to ask for a refund for the unwanted duplicate order. Please save yourself the annoyance and avoid.

Their customer service rep placed an order on the next day after I contacted them and never told me before or after charging my credit card. Not knowing there was a delivery was coming my way, I went ahead and placed an online order. Now I'm stuck with two sets of products and their customer care had the audacity to tell me to return one of them at my OWN EXPENSE. This is absolutely absurd. It was my first order with Jurlique.com and will definitely be my last as well.

I recently purchased a face oil online and received a complimentary gift with purchase. Made the high price tag completely worth it. The product smells amazing, I’ve only just started to use it so not sure of how well it works yet.

I use jurliqe alongside my VéLDERE products And they work amazingly well Together and have saved my skin