JunoActive Tracking Order Status

I should have found these reviews about the Return Policy at JunoActive before I purchased from them. Returns are difficult to say the least, and the customer looses all shipping costs in any refund. This is an online company, the likelihood of returns for whatever reason is probably quit a common occurrence. It seems like there should be a better way of dealing with returns/shipping costs. I have never lost all shipping costs with returns. I will not use this company again.

Terrible return policy. Spoke to customer service to see when I would receive my refund because my return had been received by Juno 15 days ago. Was advised by customer service rep that they would refund my purchase price 4 weeks after the return was received. Never heard of such a long wait for a refund. Won't be purchasing anything from this company again.

Just because I'm big doesn't mean I don't want to work out. It also doesn't mean I want to work out in men's clothes or ugly gear. Junonia has stylish clothes for large, active women, up to size 6x. My main complaint is that they don't carry enough of their gear beyond a 3x-4x. Great quality, fast shipping and fun clothes makes a 4 star experience for me.

I called Junonia's Customer Service to return a bra and buy another in a larger size plus a second bra. I was given a "return authorization" number and was told that when they receive the unwanted bra, they would ship the two others. I found that reasonable. Junonia didn't wait to receive the authorized return, and went ahead and shipped the two bras. I was invoiced for the full cost of 2 bras. Fine, over the subsequent 2 weeks, I called nearly every day to ask the status of my credit. Each time I was told the bra I returned had not yet been received. Well, I'm tired of waiting... Junonia has at the very least, lost my business. Nancy O. Belmont, MA

I've been ordering from Junonia for about 10 years. The quality of their clothes is outstanding. The clothing lasts for many years, much longer than any other brand I've ever worn. I wish they expanded and had more dressy clothes. I hope their company survives these tough economic times - I don't know what I would do with them.