Jos. A Bank Tracking Order Status

Brian at Summit Mall Joseph A Banks in Fairlawn Ohio was outstanding. Multi tasked helping me fit a suit while helping a grandfather fit for a tuxedo. I really appreciate hard work and maintaining a smiling demeanor. PS the suits are great as well!! Thanks! TJ Reilly MD

Ordered a custom suit and went in December 2023 to have the final fitting. I live about 40 miles from the store. Store personnel marked the suit and noted that the requested suspender buttons needed to be added. At that time I voiced my displeasure with the fit of the front of the coat at the buttons. They gave me a Jan 11, 2024 date to pick up the suit. Returned Jan 12 to learn that the break in trousers had been done wrong and that the coat sleeves had not been done at all. The clerk on duty thought I was there for the initial fitting. The entire alterations experience has been unsatisfactory. I now have to wait an additional week and drive another 80 mile round trip in hopes that they get it correct this time. BTW they say I should button only one button on the coat to make it fit correctly.

Awesome experience with customer service. Fast shipping, great price and quality.

I give them a 2 for their return policy. The quality control at the production level isn't what I would expect. Never in 50 years of shopping did I experience this in a purchase. I bought two XL JAB "1905" long sleeve dress/causal shirts, on sale. Got home tried them on and found one felt more like a tailed fit as it fit tight. The second was was the shocker. First of all, each sleeve was 2 1/2 inches longer than the other shirt, same size and brand. Secondly, the tail barely reached my waistline. It was like a medium shirt with 4XXL sleeves? The brand is made in Honduras which I prefer rather than China. I'm pretty average in height and weight, 6'2' with no bulging stomach. The "2" is higher than I would have graded them but their specials are excellent. Quality control to me is the issue. I'll most likely try them again but will certainly take a ruler with me to check a few measurements.

Let me start by saying I wear a suit every day and I have more than 6 different suits. My daughter was getting married so I needed to get a new suit to go with her colors. I shopped around and decided on a Jos. A Bank suit. I was really excided because I had never gotten one from them and they had a really good reputation, at least in my mind. I picked one out and it needed to have some minor alterations. First off, the alterations almost doubled the cost of the suit! But I went ahead anyway. When they informed me it was ready I went and picked it up. When I tried it on at home, the waist had been taken in too much and did not look good. I took it back and the seamstress totally agreed when I tried it on. As we were not getting close to the wedding I made sure they could fix it and I could still get it for the big day. They said it would only be a couple days and they would call as soon as it was ready. More than a week later my wife stopped by because she was in the area of the store and first off, they could not even find the suit! After going through the whole store they finally found it, and nothing had been done! It was marked so they knew what to do and said they would do it right now. I came an hour later and again, they could not find it! Really?! After finding it I tried it on and it fit fine. Not to be too picky but when I put it all back in the hanging bag to leave, the zipper came off the bag. Let's just say, right now I think I will only own one Jos. A Bank suit! Really a sad experience overall.