Jo Mercer Tracking Order Status

This was my first time ordering from Jo Mercer, and the last! I consulted their size guide and purchased two pairs of sandals in size 37 based on their recommendation after carefully measuring my feet. Big mistake! The shoes were at least one size too big and impossible to return. Customer service was most unhelpful and now I am stuck with them... Do not bother ordering online unless you have tried them on first. A waste of time and money!

Not true to size. AT ALL! Couple of pairs of boots here that fit nobody. 42 is NOT 42. I love some of the boots right now. But not confident to order.

I bought 3 pairs of the same shoes in different colours costing around $650. I had to return all of them as they actually fell apart. So disappointing as l loved the shoes. I returned them to the store and got a full refund on them. I got no explanation or a sorry for the terrible quality of these shoes. I did appreciate the refund and I had no trouble getting the refund I think the staff were probably embarrassed at the way the shoes had just fallen apart and were unwearable. I would never buy another pair of shoes from JM

I placed an order online for 2 pairs of shoes and stupidly chose click and collect from the wrong store. I was in a rush as I needed one of the pairs for that evening, so I drove to the Castle Hill store which is my closest, and explained what had happened. The staff member that helped me was so relaxed and more than happy to help me fix up my stuff up. It was no issue at all, I had the shoes in my hands within two minutes and she was on the phone sorting out the second pair getting sent out to me. She was an absolute pleasure to deal with and such a great customer service experience.

Great products and fast delivery.