Jolse Tracking Order Status

I have made many orders with Jolse in the past, and there were never any issues. I don't mind picking up my parcel from customs and paying fees. Last time though the customs in Frankfurt denied the parcel and shipped it right back to South Korea. I suppose that is because the custom declaration is not filled out properly on Jolses side. Side note - if it were, it would be so much easier for German customers, as they could pay the fees right at the door with the delivery. With a faulty declaration they require you to go to the customs office, open the parcel and show a payment receipt. Anyways, my parcel was sent back to South Korea and Jolse deemed it was only fair to make me pay for the cost of the return shipment (around 30€), and only reimburse me the rest of the order. It breaks my heart, because Jolse not only has amazing offers, but they also carry many brands that are hard to find with other retailers, but I will no longer buy from them and can't recommend them as a retailer anymore.

I am ordering from Jolse for years now and I can only recommend this online store. Great deals, great customer support, great communication. Nothing really to complain from, so I don't agree with the negative comments. I have more that 30 orders from Jolse and there were challenges with shipments or other issues which were not the seller's fault. However, they have always supported me as a client. Highly recommend!

Recommended by a friend who knows skin care products a lot. Ordered products over $200, and it was delivered by DHL express, only took less than a week from Korea to Netherlands. Although I paid about €67 extra for duty and vat. They also sent me many samples and free gift, very sweet! Products are very good quality, I like the textures, enjoy my everyday skin care moment. Would definitely order again.

It took a few business days to ship, but it only took a week from South Korea to Norway! I also received so many free small gifts with my order. Will definitely order again, as almost no other Kbeauty sites ship to Norway, and Jolse seems to be cheaper than others (especially because of the sales). Definitely cheaper than here, and maybe even faster than ordering from Norwegian sites.

I give 5 stars and more!! I am always happy with fast shipping. I absolutely love receiving blotting paper as a free gift in my orders and I also receive many samples which helps me to discover great products :) Thank you!!