Jokers Masquerade UK Tracking Order Status

I recently purchased a Joker costume from this store and I couldn't be happier with the quality - it's perfect for a costume party and I can't wait to wear it!

I was hesitant to order clothes online, but the sizes were accurate and the prices were great. I am very happy with my purchase.

I ordered the Geri ginger wig and it was nothing like the picture when it arrived. It was frizzy on the roots, very sparse and there were strips of the wig that were lifting. It couldn’t be worn. I asked for a replacement but there were no more in stock so I had a full refund which I received it last week.

Kid's costume cost £40 incl delivery but fell apart irreparably on first usage. When prompted for feedback by their site I left a fairly generous 3* product review saying that the costume design was fun and delivered on time but that the quality of particular elements was really poor for the price. The costume also needed adjustments to fit the age advertised range (e.g. adult sized mask provided for young children, so kids could not see out of eye holes). More than a week later my review has not been published. So take the product reviews published on their site with a pinch of salt! Jokers have been provided with my reference number along with this review and are welcome to contact me. Disappointing.

Prompt service on the original delivery. When I opened the costume it was damaged. I emailed customer services. Kelly responded and arranged the delivery of a replacement within 24 hours. Good service and would use this company again.