John Lewis Broadband Tracking Order Status

Really good broadband, good customer service. Would recommend. No issues.

I was with Waitrose/johnlewis broadband for over 15 years but cancelled last month when they increased the price by £20 when my contract ended, I was not contacted prior to the increase. My main problem with them is that my emails were all deleted without warning, so I have lost all that information and have no idea how/who to re-establish contact with the senders as I did not keep a list. I am really surprised that a company can do this, I thought "mail" would have been protected. When I telephoned, JL were polite but could not help, Plusnet kept me hanging on for three or four tunes and then hung up on me.

I'm surprised to see bad reviews as I have so far had exemplary, faultless service from John Lewis Broadband - unlike SSE before which was disastrous and diddled me over weekend calls...

First the good: Pretty reasonably priced broadband. Always get through to a human on the phone pretty quickly and one who is a native English speaker as well. So far the broadband has worked fine, but a major bug with the answerphone on the phone line. The bad: They don't offer fiber-to-premises in my area, but BT do offer it. Some of their customer service reps are truly clueless and will fob you off. Other's are genuinely helpful.

When it works it's alright... The key word there is when.... Constant drop out and falling hardware. Lucky to have a stable connection for 24 hours. Completely unusable most of the time. Constant back and forth logging help with the tech support on their website but never gets fixed. Almost about to hand towel in and switch.