Jiffy Lube Tracking Order Status

Starting with the positive here: Had an oil changed at the Jiffy Lube location at 8120 Louisiana Blvd NE, Albuquerque this week. I didn't have to wait. The staff acted professionally and was friendly. The place was clean. Now for the bad: They tried to tell me I needed my tires rotated when I just had brand new tires put on (they were obviously still very new - easy to see). They told me I needed new license plate lights which I approved; however, they broke one of the light holders when installing the new lightbulbs but didn't say anything. I noticed once I got home. I had just cleaned the truck and knew this light holder wasn't broken when I went to Jiffy Lube. I called them and they never called back. Very dishonest people. Now I have to get a new lightbulb holder at my expense because of their bad workmanship.

Experienced with these types of quick lube shop are generally all the same. They are staffed with younger people who may or may not have any official education on automotive services. They do have a mostly experienced manager/technician with at least some experience. I generally avoid getting any services that require more technical or special knowledge of my vehicle. I figure they can handle oil changes and fire rotations. I would reserve other services to an trained technician for my make and model of vehicle..

Drove up and was promptly greeted. I explained the vehicle and the process of questions about my unique vehicle was a breeze. Gentleman was very knowledgeable, and during the oil change everyone was really engaged, and I felt the customer service was second to none. Super excited to know there is even more than just oil they can help me with. It was my first time into a Jiffy Lube, and I can see coming there every time now.

They charged for things that weren’t requested, they marked declined for things that were never discussed and claimed to have reset the oil life monitor when reality they didn’t

Rahul and Alex were very good to me when i went for an oil change today , very helpful and the reason i will be coming back