Jewellery Maker Tracking Order Status

1. Quality, not bad 2. Prices can vary considerably on very similar items. E.g copper sheet 0.30 mm £2.00 cheaper than sheet at 0.32 3. PROCESSING OF ORDERS VERY VERY SLOW 4. Used to be a great channel, now frequent guests selling the same items at initial HIGH prices - WE ARE NOT FOOLS, we can see what you are doing

Until recently I hadn't had a problem with Jewellery Maker and then at the end of October an order didn't arrive, I let them know and was asked to wait longer, I waited and let them know it's still not arrived, they said it was being investigated, I waited and emailed again and again and again each time to be asked to wait or it was being investigated. Now almost 4 months later I have been told they will not refund, credit or replace because it is outside their 30 day period, hello what were all those emails I sent. This was a large order for £900 and they tell me where to go after spending a lot of money, the bulk of this order was on split pay so they have made sure they got the money before refusing a refund. I will never buy from them again and warn everyone to pray Royal Mail deliver all your orders. I have added two stars today 18th February '23 because they have finally given me a full refund and an apology.

Fed up of waiting 2 and even 3 weeks for items to be delivered and they say everybody pays the same low price ITS A LIE they never change to the lower price fed up of having to phone them but if you have a large order you don't always remember. Can someone tell me where in China I can buy cheaper please

The trouble with Jewellery Maker is the don’t have regular stock of anything. You buy something you like and when you want some more they don’t have it. This is the case with pretty much everything. I know that natural gemstones aren’t always readily available but what’s the excuse for findings? Other online sites have a continuous supply and you know that you can go back and get more. Also other sellers offer free delivery if you spend over a certain amount. Jewellery Maker charge an extortionate £3.95 even for something small. Their sterling silver prices are also over the top.

The master classes are good to watch, some of the designers and presenters are fab, But....... Be aware when shopping on this site if you want to get a complete order you have to phone order, the website is shockingly bad! But trying to use phone ordering when you are a new customer can also be a pain.. If you are a regular customer they prioritise them.. They say they don't but they do!  Many times I have been in the process of puchasing my basket and items have been taken out.. Even when I have completed orders and recieved email confirmation, Items have then later taken off..   They go on about being FAIR to all who want to buy, but It seems that jewellerymaker prioritise Phone orders more than customers who use the website or the app.. The website is always messing up.. How can it be fair when the website as a few seconds delay and when they finally put the item online it's sold out... They go on about being Fair, when phone buyers purchase 3, 4 ,5 or more of one item at a time..