Jennifer Adams Tracking Order Status

Great customer service. Thank you Jennifer Mai Mohamed

I have ALWAYS loved the Jennifer Adams sheets that I purchased from Costco! I have ordered over 15 sets for both of my homes. However I purchased 5 more sets for this Christmas as gifts. However upon receiving this batch they were NOT the same sheets. The previous ones had micro fiber but these new ones were scratchy, sewing poorly made, and NOT the same fabric. The package says the sheets are micro Buber the the actual sheet does not. I took all 5 back to Costco. I have made a number of calls into Jennifer Adams customer service but no one has answered. I have left many NUMBER of voice messages but not one call has been returned. I also sent a number of emails with again NO response. VERY disappointed because for years her sheets have been the ONLY sheets I would purchase and have recommended them to many many people. Very sad! All I want is the original sheets with the same fabric and same quality as before.

I bought a set of Jennifer Adams sheets at Costco 4 years ago and totally loved them. Recently I needed to replace them because the elastic on the bottom sheet was no longer elastic so I purchased a new set of Lux sheets from Jennifer Adams’ website The original set of sheets never wrinkled no matter how long you left them in the dryer, but the new sheets are never not wrinkled. Even the bamboo sheets I have on another bed wrinkle less than the new Lux sheets. Totally disappointed in this purchase.

The sheets are in the high-end range from a price point. They feel wonderful (hence why I purchased) but they started to 'pill' within 2-weeks. I have emailed customer service twice and keep receiving an automated response. Very unhappy. No one has resolved.

Love the products! We have a total of 7 bedrooms in two homes and entertain overnight guests multiple times a year and without fail have them ask me where we got the wonderful bedding and have subsequently have purchased for their own home.