J.Crew Tracking Order Status

I returned my entire order (300+$), and I was refunded about 150$. The support replied to my request that if I do not return the entire order a fee of 53$ is charged, but they will make an exception and refund those 53$. Their reply is wrong on several levels, because I DID return the entire order (as my E-Mail's first line said). Over 100$ are still missing. Their return fee already is hilarious, and that they are unable to process returns brings this on an entirely new level. Conclusion: After three parial refunds, which I had fought for at customer care, I was finally refunded the entire amount.

I have been shoping J Crew for 20 years now and they still remain fresh, classic and pulled together. I will shop with them the rest of my life.

This store's sizes are inconsistent, and they charge $8 for returns.

Generally love the quality of J. Crew's items. Occasionally an older version was a better quality but overall, very happy. The sizing is good, too, true to size. I really appreciate the ease of online ordering and having items delivered to a store. I live abroad, so that's the easiest option for me. I also love the ease of either returning or exchanging items bought online, just drop into the nearest store. Never have had a problem. And I love that they ship to Europe :)

I sent an item for return that was received by them (per UPS tracking) on 12/5/23 and I still have not received my refund. I have emailed multiple times and each time it's a different version saying that they are "working" on the return and I will receive an email when it's processed. There is no proactive communication from them regarding the situation. I have asked for a check to be sent to me instead of a credit to my original form of payment, but they seemed to have ignored that request.