JamPlay Tracking Order Status

I needed to sort out my membership renewal and contacted JamPlay regarding getting an affordable renewal. Danny was really helpful and I found the customer service was most excellent. I can not fault JamPlay for the courses or the customer service. They are simply brilliant. Thank you JamPlay.

I recently took advantage of their Black Friday sale and signed up for a year (about $8/month). For that price, the sheer volume of content is absolutely a bargain. However, the interface and navigation is just atrocious. Absolute train wreck. Nothing is interconnected or organized in intuitive ways, necessitating an inordinate amount of jumping around and searching for what you need. I'm not going to complain too much, for the money I spent, and I feel that I'll get good use out of the service, but if I'd paid full price I'd be reconsidering my purchase. If the wealth of content were interconnected and clickable, as one would expect in 2021, I'd be giving 5 stars rather than 3. Please overhaul your website and user interface, JamPlay. - Hart

Live sessions are good. Rate them

The good: * Lessons/courses are generally very good and there's a lot of them, for a wide variety of skill sets and genres. * Daily live sessions / open discussions. Several teachers streaming and taking questions every day. I really appreciate this! * It's nice to have predictable paths to follow, compared to browsing randomly for free stuff here and there. (Nothing unique for JamPlay, though, this applies to any structured course.) The not so good: * Functionality is in need of a big overhaul. For example, there's a bunch of "tools" - metronome, tuner, etc. - that are no longer working due to being flash based. Flash is discontinued, something that most are aware of but JamPlay apparently not. Or maybe they don't care. * The site design looks like something from 1998. It doesn't just look bad - it's hard to navigate and understand. If you want me to pay for a service instead of browsing elsewhere for free stuff, maybe you should make sure that the experience is a pleasant one. Re-design your site. It's 2021. * Stop trying to sell so hard! * I feel like JamPlay is more interested in my money than my learning process. The site's old, a lot of courses are old, things are not working, etc - but hey, people are still paying so let's just run this thing for as long as possible. Overall impression: * Worth it for the course material and the live sessions, but JamPlay could be so much better. * Make sure you don't pay full price (there's pretty much always a "sale" going on, which is annoying in itself). * Are there better options out there? I don't know. I would hope so! But as long as you know why you're joining up, and the downsides, you might very well be a satisfied customer. I'm not really dissatisfied - just annoyed.

updated review on 2/2/21. Jamplay lessons are well done, useful and cover pretty much whatever you want/need to learn. You must be self-motivated and disciplined to make full use of the material. Jamplay has some issues regarding billing and account management. They were responsive to the issues I had regarding canceling my account and billing. If it wasn't for those issues would be more stars. previous review: [had a membership in 2019 & 2020 membership was cancelled. (both Bass and Guitar programs in 2020). I was sent an email saying that the membership was going to expire (it runs till the end of the subscription period even when cancelled which is pretty standard and reasonable). I did NOT go to the Jamplay site and renew either membership, but I was charged for a renewal on both memberships. I have contacted Jamplay through their site (it's Sunday) and will update this as appropriate depending on their response. There Does Not Seem To Be A Way to Delete Your Payment Info... So I just tried to "re-cancell" the accounts and despite several attempts the guitar subscription still shows as active. The bass subscription shows canceled though...]