James Lane Tracking Order Status

Terrible quality and returns website is plain weird, can't return at store you got them from, you gotta ring them, Selling wooden expensive barstools from China which are covered in putty and broken bits of wood, had them returned 2x, first attempt the chairs were wrong colours, 2nd they were broken and chipped with putty, gave up in the end, guess I've gotten used to our shitty stools that cost $250 ea

Bought a dining table with bench and bench has indentations. Picked it up 2 years after I bought it and of course warranty is only 1 year, so they won't do anything. And truly not many people sat on that bench. So more indentations will occur. I have to watch my guests now not to cause any more. Selling inferior material from Asia for decent money. Inferior quality.

Absolutely appalling experience with this company. We purchased an expensive couch on October 7th, under the assurance that it was in stock and could be delivered by that Friday. We sold our existing couch, expecting the new one to arrive on time for a planned event. But from start to finish, the process was a nightmare of delays and miscommunications. On the scheduled delivery day, the couch arrived late, only for us to discover they had sent the wrong color. After calling to explain the urgency, we were told the correct couch couldn’t be delivered until Monday, which was then pushed to Wednesday. On Wednesday, we waited during the agreed 12-3pm window, only to be informed of "truck issues." The couch never showed, and we had to chase down the store for any updates. Finally, they rescheduled for Friday. We were promised an 8-10am delivery on Friday, but were woken up by the delivery driver at 5:47am, who arrived almost two hours earlier than the already early time window. This experience has been incredibly unprofessional and frustrating, causing lost time and extra expense. I would not recommend this company to anyone looking for reliable, customer-centered service.

I should have read the reviews before buying! Get a text the afternoon before that delivery is between 6.30am and 8.30am Saturday, no choice in time. If you don't accept you get charged a fee. Tried calling but was told they can't change it but not too worry as it wouldn't be as early as 6 30am. Get a call at 6am Saturday say "we will be there at 6.30am". Guys arrive and don't unpack or get rid of rubbish as was requested. When questioned about it they say "its got nothin to do with me". Makes you wonder how some businesses survive.

They are scammers. I bought a heavy stone coffee table and they have sent it with the lowest quality that screws can’t be used and i called them over and over and they just tell me we call you. Don’t buy from this store.