Jackie's Chocolate Tracking Order Status

Ordered in November, never received products. Emailed the contact information 6 times and never heard back from anyone. Very disappointed, will never order from them again

This must be where the Candyman hides to ensure no one can find him. Customer service is nonexistent. Trick questions to even enable their forms for customer inquiries. Disconnected phone numbers to further ensure frustration in reaching them. Forget about expecting timely deliveries-their awareness of the calendar is strictly limited to holiday promotions. OK -lousy customer service. How about the candy? Certainly unworthy of their non-sale pricing and costly delivery cost.

I have been ordering for a few years but I have noticed that whenever I use a discount to purchase the product, my shipment takes at least 2 months or longer to arrive. I have called and sent EMAILS WITH NO response. I cannot get them to respond even to cancel my order. I will not be ordering again and looks like I will have to file a complaint with my credit card company to get a refund. Again…too bad they lost me as a customer due to a lack of communication.

Although I appreciate the flavor of their chocolates and the carb count for us Ketoers…my shipment two times ago took 6 WEEKS and my current order hasn’t even arrived yet, and I order that June 11 2023 (it’s now July 30th)…I have called and sent 4 EMAILS WITH NO response. Not worth ordering again, although before this, I had been a loyal customer for 18 months…will NOT order from them Again…too bad they lost me as a customer due to lack of communication

Seriously - try out their chocolate....soooo good! Only get 4 stars because shipping is terribly slow and you really have to plan ahead if you're buying a present. But if it's just for personal use the wait is totally worth it!