ivie Tracking Order Status

Most IHDs come free with a smart meter install but you have to pay for given that, it should be more useful. - You can't write custom reports (not even usage between two dates) - you can change the current tarrif but I'm not sure how it manages previous tariffs - it records "today's page" but yesterday's information isn't available on history for nearly 24 hours but my free 'loop' app has it immediately. - never found any of these apps actually save money.

The Ivie Bud is useful and pretty accurate HOWEVER the expect use on GAS particularly is very unrealistic on the app. I have a 4 Bedroom Detached house The weather is Extremely cold Minus 3 for the past few days and expected Gas use is £1.99 including standing charge per day (according to the app). I would be delighted if it was! Not realistic

The support team at ivie are excellent, they respond quickly when I contacted them and proactively found a solution to an issue I experienced after my faulty smart meter was replaced by my energy supplier. The ivie bud is a great device!

The "Smart" unit doesn't work - well it did, the it decided it didn't want to, and customer service is useless. Told them I wanted to return it for a replacement about 3 weeks ago, they've fannied about for the last 3 weeks getting me to reset and contact E.On and after all that....they tell me I have to return it for a replacement. I'll get the usual nonsense of "we have to try to repair it" but a single-celled amoeba could tell the unit was defective and just needed to be replaced. Once instruction I had was "unplug it from the wall" and then "press this button" and "wait for the display to activate". How would the display activate without POWER?!?!?! Now I have to confirm my address to their customer service department, who are apparently to dense to understand that my address is the one that's registered to the flipping Smart Meter I registered their crappy device to! Now waiting for a defunct replacement. Brilliant.

My Ivie Bud didnt work at all. Hopefully to get my refund it won't be like getting the proverbial blood out of a stone thou.. On 22/12 I sent an email to this effect following the instructions on the evie wbsite, Nothing heard 3 weeks later so tried the website for another form of contact. Ha! No chance - just an email address. Please therefore provide proper contact details and advise how I can get a full refund Ivie asap, as I contacted you within 14 days of receipt and do not expect to pay any postage in the circumstances. (contacted again last week and still nothing after 4 weeks....) Have replied to Evie's response by email immeiately so will see what happens.. Update: Ivie Bud not working seems to be a smasrt meter issue - I can confrm having issues with my Hotmail/Outlook account and my emails to Ivie may not have been delivered. They have been very quick to offer a refund and return lable now that I have managed to finally contact them on here. Shame for Outlook in this instance after all,not Ivie/Chameleon!