Intrepid Travel Tracking Order Status

I have mixed feedback for this trip. A first experience with Intrepid and the itinerary was one which summoned up great anticipation. The itinerary was superb and being able to fit so much into just a few days was exhilarating, also a little tiring. Whilst I often plan and package tours/trips I know that for India this was best left to a specialist. Well done Intrepid on this score as all arrangements, transport, driver, guide was taken care of. The pace is relentless, but we knew that up front, you just need to accept this and rest when you can. Our issue was the standard and cleanliness of some of the hotels. Delhi hotel room flooring appeared to have been water damaged, therefore nasty damp smell. Agra hotel room located right in the middle of other rooms being renovated, noisy and intense smell of chemicals The worst of the bunch was hotel in Varanasi, really dirty bathroom, blood on the shower curtain, no hot water....photos to prove this. This hotel allocated more than half our group into deluxe rooms and we unfortunately got a room that failed basic cleanliness standard. Intrepid you really need to review the hotel arrangements and consider if advertising a Premium trip truly meets that brief. We want you to do better as we are travelling with you again. Listen to your customers to make the necessary improvements as you could be sensational ✨️

I've used this company for years but since the pandemic, their customer service has taken a new low. Their "premium" trip is anything but. They do not allocate any customer service team member to you, and you keep having different people respond and having to constantly repeat yourself. i asked them to book flights for me, and they were absolutely clueless, trying to tell me there was no direct flight, when there was. I literally had to spoon feed them the information, when they ought to be the expert. Also, their website login system does not work. It hasn't worked for months. They still haven't fixed it. Nor does their telephone line system when you say your booking reference. Since booking my trip, they have changed the starting hotel twice, this last time less than a week before the trip commences. Each time, the hotel changes to one further out of the city centre and a cheaper hotel. This has been an aggravating experience, not a "premium" one! Frankly, I will not use Intrepid ever again. You're better off planning the trip yourself. AVOID!

Premium India and Nepal - April 23 The hotels on this trip were awful in India. At one point I went to pay for a drink and they changed the amount to the exact change I had, rather than the original amount stated. The rooms were filthy, stank of smoke and not premium at all. We had long long travel days, and we weren't told about a dry day where no alcohol was being served, though our leader did manage to source us some. I ended up paying for a different hotel on the last night in Delhi as the first night (which I paid an extra £80 for) after getting in at 5am, I was placed in a room where there was construction outside from 7, it stank of damp and was again not clean. The second part of the trip in Nepal I was sharing a room with an elderly lady who snored incredibly loudly, I didn't sleep for 5 nights and eventually went into my own room and will do the rest of the tour. There was nothing the leader could do, not even find ear plugs. I ended up sleeping with headphones on with music and a pillow over my head and could still hear her. I actually ended up leaving this trip early. Never again will I travel with intrepid.

First travel journey of a lifetime and with Intrepid! Had the most amazing time and not only saw Orangutans in the wild or natural habitat but elephants, monkeys, octopus, sea turtle, black tip shark to name a few! Tour guide was amazing and so knowledgeable! Would defo do the tour again and also choose Intrepid. Borneo was wonderful, such a shame what we as humans have down to it!

This tour visited many of the highlights of Vietnam. It also included different experiences such as homestays, overnight sleeper trains, an overnight cruise on Halong Bay, a motorcycle tour, dinner with a local family, etc. Our tour leader, Linh Vo, was brilliant, friendly and highly professional. All the logistics like transport and accommodation were of a good standard.