Insomnia Cookies Tracking Order Status

What Amazingly awesome service! The ice cream with the cookies are the BEST IN THE CITY!

Fantastic cookies , fresh still warm ! Very delicious and great customer service. Our order came at the wrong time and they delivered a double fresh order ! I would highly recommend them . 👍

I would like to amend my review, from 1⭐ to 2 ⭐⭐. I am leaving my original review as is (maybe one small change), however, the change in ⭐s, is due to fact that it wasn't a horrible experience, just disappointing. The double chocolate mint has potential. (original review) The cookie experience. The cookies were warm. To start, the girl that helped me had the attitude of a very unenthused and bored Wednesday from the Adams family. Whether or not a sale was made, had no importance. I asked about different things, and was responded to with one word or a blank look. The most conversation I got from the Wednesday carbon copy, was when I asked about the insomnia chocolate buttercream. I was told that it was "their version" of whipped Nutella buttercream. Sounds good right! I order that and she grabs a container and disappears. Comes back about 4 minutes later with this small container of thick, and when I say thick...mess. I also ordered 3 scoops of ice cream, chocolate and birthday cake, to watch Wednesday compress into another small container. The last to add is 12 classic cookies into a box. Now for the grand total of $32.75 (given to me in two receipts since she left the buttercream off), I expected to be amazed. Or at least impressed. No such luck. The cookies, some very sweet, the others just basic soft cookies, didn't measure up to any kind of nostalgic moments. Which is what you want in an amazing cookie. Alas, these were just expensive, basic cookies. The ice cream, smh. Even worse. The buttercream mess, was just that. No, my dear people, no whipped Nutella buttercream flavor here. Just an extremely thick, extra sugary, chocolate mess. You have to heat the buttercream mess up in the microwave to get it down to lava thickness. I don't recommend this place to anyone thinking this is going to be an exceptional cookie, or experience. Just because you're in Baylor area, doesn't make you Baylor quality.

I placed an order of the 6 pack in Carrboro, NC and the cookies we delivered cold, not even room temperature. I called the store to complain and the young lady who answered ended up putting me on hold and then disconnected the call. The very last time I ever buy cookies from them again!!

Took 6 days to deliver. Ordered for Boone, Ia location and order shipped from Minnesota location when there supposedly is a Insomnia location less than 40 miles from Boone. Doubtful order ever delivered to recipient based on FedEx "dropped at front door" delivery comment. Delivery was to a hospital location and I have doubts it was accomplished. Pricey for probably stale cookies!