InkGarden.com Tracking Order Status

I ordered some post cards from ink garden for Save the Dates. I didn't see any templates that I liked so I used their "Design your own" features. The design tools were a little difficult to use as they often took a while to load and didn't allow you to change colors or borders as much as I'd like. It was also difficult to center the text in a text box or center the text box on the card. Once I figured out the design of the Save the Dates, ordering was very simple and easy. My only complaint about ordering was that if you want to order more than 100, you have to jump all the way up to 200. There is no ordering 150. The Save the Date postcards looked great when I received them in the mail. The picture quality was great! The pictures got smudged quite a bit in the mail, but for the most part they held up. Overall, I would say InkGarden was great for our purposes, which was to send out some cheap but nice looking Save the Dates.

If you have any issues with your order don't expect much out of the customer service support.

I haven't tried any of Ink Garden's other products, but I did order some mugs. The design looked crisp on the website when I reviewed it, but once I received them in the mail, they were extremely blurry and mottled images. Even the text on the mugs were blurry. I had to go through a time consuming process to prove this. First I sent them a picture of the mugs, but they said they couldn't tell from the photos and asked me to mail two of the mugs back to them for review. I didn't get a response back for nearly 3 weeks. In fact, I had to email them to ask about where we stood on the mugs. They emailed me back with this: Thank you for contacting Ink Garden. We did receive the mugs back yesterday. We contacted production about your order. Your design will not look exactly like what you see on a piece of paper or the computer screen. We use sublimation printing, which turns the ink to a gas. The design is not exact but they are pretty clear. Our production will not be able to print these mugs any clearer. If you would like to keep the mugs. We can return the 2 mugs to you. If you would like a refund, please return the rest of the order to us, and we can issue a refund. We have attached a postage paid label to this email. Sincerely, Melanie Ink Garden Customer Service It is my belief that they should state that on their website. I will be returning the mugs and am thankful that they will refund my money, but they DEFINITELY make you work for it!

I ordered some basic white coffee mugs. Some of the print is crooked and the template to line up the text with the mug handles to create an online proof is not accurate, therefore I received a product that is sub-par.

I just needed a gift. A gift for my mother. And I couldn't really find anything I wanted...until I got to InkGarden. InkGarden had what I needed (which was the custom coffee travel mug). Everywhere else, the customization process was not very good. Noone had what I was looking for until i cam across the product sold on this website. They had all the picture designs I needed and the personalization of the mug (pictures, layout, text, etc). I'll definitely be shopping online there again.