InformIT Tracking Order Status

I placed the order 9 days ago. The order status is still in process, not processed, not shipped. I emailed three times to the customer service. No response at all. The first email is 6 days ago. Just FYI they said in the website that the order will be shipped in 24h. Terrible service. No support. With no response from the customer service not sure how to get the money back even. Terrible customer service. I will complain on every platform and find all internal people working for informit to complain

Its being more than a month I ordered a book from them ... never received it although it was suppose to arrive between 3 to 7 days. I already bought it from amazon amd got it. There is a reason why smaller companies like them lose business to amazon ... its not for price but because sheer incompetence and horrendous customer service. Never received the book and they wouldn't refund me so I basically lost 50$.

I have bought a book here and while it was very easy to order it, I cant get in contact with the costumer service! I have emailed them 3 times and have not received a response.

I bought an ebook from informIT, Payment is deducted from my credit card. Then it should be available in the download area. after 48 hours and so many emails to customer support and to the help desk and nothing happened. It is poor service from InformIT

I've tried to buy a book from this web site but it didn't go well. The book cost was 17.99$. I'd tried to pay with two different credit cards and PayPal. All orders were unsuccessful - each time I saw an error message after clicking "submit" button. However, it became worse when I'd checked my email account - for each unsuccessful attempt I was charged for 17.99$. In sum, it's something around 89.95$. And I haven't got even one copy of the book! Also, I contacted service support at customer-service but they are not replying (I'd sent the first letter 4 days ago, valid on February 7, 2019). Update, February 24, 2019: Finally, the money was returned. As service support said, it can take no more than 48 hours, but for me it was around a couple of weeks. As for satisfaction - I've also asked how to get the book I tried to buy (without getting the same error), but they ignored this question.