Imperfect Foods Tracking Order Status

Always happy with the available foods and deliveries.

Although I enjoyed a couple of grab bag deliveries because I had forgotten to skip, the items were interesting yet pricey. I mean I get that gas isn’t cheap and the packing also yet this is not for me. I would rather stick to my old familiar products from my grocery store.

This is not a good service for anyone who is disabled or a senior. The service has been inconsistent. The products delivered have often times had more then cosmetic issues, especially produce and dairy products. I've received rotting tangelos, mini cucumbers that went bad within a day when immediately refrigerated in the packaging they came in. I've received organic sour cream that was past it's time and tasted horrific. I've received some kind of product identified as Avocado Mayonnaise. It was completely separated and would not stir back up to anything comparable to mayonnaise. I got some kind of other dairy product, maybe kiefer or something of that nature that smelled to high heaven. The products they make from whatever rescued ingredients they use are pretty good although some of the better ones are never consistently available. My favorites never had enough of the individually wrapped pieces in the bag to make them worth the price assigned.The most concerning issue for me is that the delivery is some times rescheduled at the last minute, delivered after dark as late as 9 pm, and placed in the wrong area. I provided concise and complete directions where to leave the delivery. For some reason some of the drivers can't seem to put it together. I've had to literally stand out side watching the road to direct the delivery person where to put it. I live in an apartment on the ground floor with my own entrance. The delivery has been left at the front door up a very long staircase before when the owner was not home. I am not physically able to retrieve anything going up stairs. This order today was left at the top of the back staircase in the rain; no one home to retrieve it. I was actually in my apartment. The delivery person did not knock and obviously did not read the directions. I still can't get it and this has been more then 2 to 3 hours ago with it sitting in pouring rain and on a very wet stair step with the rain water draining off the patio. I did chat with customer service The representative did try to contact the dispatch team to see if the delivery person was still in the area to retrieve the box and bring it to my door at ground level. They never got back with her probably because she is in another country time zone and they most likely left even though delivery drivers are still out on the road. So, this means that if you have a complacent delivery person taking care of you, then you may not get the order into your home and refrigerator before it most likely becomes thawed or spoiled. The customer service agent did provide me a refund for the previous bad product I received and said she was reimbursing my card with the amount for my order that was delivered today but could not be retrieved. She did say it would be back in my account some time tomorrow. I hope that is true. As a senior, I can't afford to spend money for nothing. The intent of this service is to recover good food and provide cheaper product. It seems recovery includes some food that should be discarded as inedible and most food that is a good bit more expensive then if I had purchased it at a grocery store. I understand that organic product is inherently more expensive although there is a good deal of markup on the imperfect organics over and above what the market would sell them for. The food is definitely not cheaper. I am disappointed. I had hoped this would be a way of saving money and assisting me with my inability to shop myself. Previously I had been using Instacart to shop for me, deliver, and actually bring the groceries into my home to place on the counter. I added the cost of the items I was paying for with Imperfect Foods and found my grocery bill was much higher even if I had to supplement things needed during the course of a week. This may work for folks who are literally looking at this as a charitable effort that does not get applied to a tax return. LOL I'm not able to do that. I can't afford surprise products I don't consume. I had marked for no dairy but the surprise items included dairy or represented in an order that I did not pick. In the end, I feel the company is not concerned about retention; doesn't oversee their pickers and packers enough to ensure quality, and lacks the ability to perform quality reviews on a regular basis to ensure what they advertise and say on there website is matching what they put out. Associating the primary concern of your business with conservation, green initiatives, and preventing hunger is always a selling point for anything new and different. The thing is, it's the inconsistencies that don't match the hype that prove otherwise.

I've been using imperfect foods for about a year now and I've had great luck with excellent produce and their vegan items are much cheaper than what I could get at a brick & mortar store nearby. I haven't had any issues with their customer service and if an item was truly unacceptable to me, I just sent them an email and they refunded my card without delay or issue. My only annoyance has been that the delivery person won't pick up my returned ice packs but does take the silver insulation bag so I've just given up on the ice packs.

Like all the other reviews, I got a box without ordering one. I had to put a credit card just to look at their products and prices, and then got a notification that my card is charged. update: They refunded me for the value of the box, which I appreciated. But I wouldn't shop from them anymore.