IEEE Tracking Order Status

Sent these guys my diploma to be evaluated,after weeks nothing.Contacted them and they tell me they need some more staff from,CANT YOU EMAIL ME IF NEEDED IT??????????????????waste of time,now waiting on my refund

They charge authors too much money for publishing their hard work, and then sell the authors' works to universities and libraries for too much money. All in all, authors don't get any returns or royalties for their hard works, and IEEE puts the authors' works behind expensive pay walls to charge the readers, who are in most cases the researchers themselves who publish with IEEE. Not only the authors don't get any returns, but also the reviewers and editors don't get ANY share from IEEE profits. They all in fact work totally for free. I don't know how this oppressive business model that steals other people's efforts and charges its contributors (the researchers) is functioning up to these days !!!