idjnow Tracking Order Status

I spoke with Fernando who assisted me with my sale. I had an event where I needed help with what type of lighting I should use for a banquet hall. The lights came and the hall look awesome

What is the problem with this company between processing orders, packging, labling, shipping with UPS. It has never been a smooth process on several of my orders. Had to follow up to get tracking number or status update. Customer Service is good with correcting problem, but it should not always come to that

I ordered a road case for a Denon Prime 4+ controller from IDJNow on 1/8/24. They shipped it off to me (Midwest) and it got here in two days. (1/10/24) Upon opening it, I found there was a manufacturing issue; one of the foam blocks that the controller sits on inside of the case had come unglued from the box. I contacted customer support, telling them the issue, and sending some pics. They promptly issued an RMA, and I was able to ship it back to them that day. I was stressed about getting a replacement in time, as I had a a gig coming up on 1/19/24. I relayed this to them, and they told me they would keep an eye out for my return, and expedite its processing. They received it late on Friday 1/12/24. 1/15/24 was MLK day, but they were able to ship to me on 1/16/24, with it arriving to me on 1/18/24, in time for my gig the next day. I honestly expected a headache and run around with the return, but was pleasantly surprised I got none of that from IDJNow. Great prices, fast shipping, and customer oriented customer service when needed. I don't normally write reviews for much, but felt their attention to the matter deserved one for sure. I will definitely will be recommending them, and looking to them for future purchases.

They attached the wrong tracking information to my order and i didn't notice it until two days before it was supposed to be delivered. I called them and spoke to a guy who said their shipping team was gone for the day and he would get it sorted out the next day. I waited till 10 am the next morning and called back. He said shipping had responded to his email and that it would go out today and he would send me an email with the updated tracking. I never got the email or an update. So i'm not getting the product i paid for on time and now im wondering if im even going to get it at all. This company was IDJNOW selling on REVERB. It appears as tho Reverb just acts as a broker for sketchy companies. You're better off just dealing with the reps at sweetwater, at least their tracking and customer service is a notch above... *Edit: Just got updated tracking and an email apologizing for the issues. Atleast thats something.

Fantastic Prices, and item shipped promptly and well packaged. Ordered a bag for my JBL PartyBox, and their price was about half of everyone else - even with upgraded shipping. I saw other recent negative reviews, so felt I needed to give an attaboy. Thanks!