Iberia Tracking Order Status

What a debacle and not what we needed to start or finish our holiday!!! We usually travel BA, and as part of the journey to Colombia, BA code share with Iberia Air (not a good decision in my opinion, having just flown Iberian Air)! We booked our tickets via travel agency in August last year, we fully paid for the flights so we could reserve the seats we wanted for the LHR to Madrid and especially for the long haul flight Madrid to Bogota and the same for the return flights too. We went onto BA prepaid to reserve our seats and were then taken through to Iberia Air to do the same which we did for the remaining three flights. Rolling forward now, to Check In day 4th Feb 2025, went to check in (slightly later than we would normally do (11 hours later than check in opens). The LHR to Madrid was fine all seats correct, but next leg, we had been changed to different seats. No change of plane and no explanation. We contacted Customer Services, who told us we needed to phone back in two hours and it would be sorted. We phoned back in two hours and were told that they could see our seats were 43A & 43B (our prepaid reservation - window and middle seat - our preferred option) and that even though we could only see the reassigned seats (two aisle seats), they assured us that we definitely were in 43A & 43B and told us it would be sorted when we got to the airport. We didn't believe them and we were right not to, total liars!!! I am sure we were told that, just to get us off the phone. We arrived at LHR and there was nothing they could do, the plane was full and we had to take the two assigned seats. We were furious. We contacted customer service and they told us to go to the Iberia Air stand when we got to Madrid to get them sorted. When we arrived in Madrid we went to the Iberia Air Stand and were told, 'we can't do anything and we don't know anything as we don't work for Iberia Air'!!!!! But you are on the Iberia Air stand, 'yes but we don't work for Iberia Air'!!!! No-one cares and no-one can tell you anything it is so frustrating. We asked them 'Have the people that have been put in our seats paid for those seats?' the answer was 'we don't know we can't tell you'. Iberia air if you sold the seats we paid for to someone else that is absolutely shocking!!! Taking money for seats already purchased ... not even going there. If you are reading this DO NOT TRUST IBERIA AIR!!! Think twice about flying with them too! The only solution we had was to get a refund for the seats we had purchased. When we got to the gate we said again we were not happy to sit in the aisle seats and were told there was nothing that could be done and the guy walked off and wouldn't engage with us. Another lady came to the gate stand so we went to speak to her and she said that there were two seats left (window and aisle - not in the location we preferred) but we accepted because it was better than two aisle seats where you get knocked and bumped as people walk by. I now know why those seats were still available - because the window seat was BROKEN and the fact that they were happy to put us in broken seats ... again is shocking! This is NOT good customer service or good practice!! Roll forward to home time, 24 hours before check in, went onto the Iberia Air App, confirmed our seats hadn't been changed both flights were as we had paid for them (43A & 43B and 8E & 8F), so all good. Checked in as soon as Check In opened ... Boarding passes come off - Bogota to Madrid (long haul) seats assigned SBY & SBY and 8E & 8F. I won't swear, but you can imagine what our exact thought was!!! Contacted Customer Service - told 'We can't do anything now you have checked in'. But we only checked in because in the App we could see we were assigned the correct seats of 43A & 43B!!!! I then went onto X (previously Twitter) to make a complaint and Customer Services made contact and after sending numerous documents - proof of payment of seats, proof of the Iberia App showing the seat numbers before check in, the boarding passes with the assigned seating SBY, we were eventually sent new boarding passes with the seats we had paid for - this however took 8 hours to resolve on our last evening. This is not a good way to start or end a holiday. This was so stressful. Iberia Air really need to get their act together. Why when you prepay for a seat and there has been no plane change do you not honour those seats??? Explanation from someone somewhere within Iberia Air that knows please!!! Why does no-one know the answer??? It's ridiculous a total shambles!

Wien - Schwechat. Zwischenstop Madrid und unser Gepäck kommt nicht mit. Iberia informiert uns zwar darüber nach Ankunft, doch das Gepäck kommt erst weit nach dem informierten Nachsendezeitraum im Hotel an. Keine weitere Information. Über die IB Homepage gibt es NULL Möglichkeiten, tatsächlich ein Feedback abzusenden. DANKE!!!

Avendo una disabilità riconosciuta del 100%, non motoria (e quindi non chiedo l'assistenza), quando mi imbarco chiedo sempre, presentando la European disability card, se posso entrare comunque con le file prioritarie, cosa che tutte le maggiori compagnie prevedono. Sul volo FCO/MAD IB0654 del 27 dicembre scorso, ho chiesto la stessa cosa alla prima assistente arrivata che me l'ha confermata. Mi metto in fila e una seconda assistente mi chiede passando, il mio tipo di priorità; non convinta urla per due volte alla prima assistente, da un lato all'altro del gate "oh, ma l'hai vista tu sta signora co la tessera da disabile???". Se avessi voluto far sapere al mondo che sono disabile, avrei messo un cartello magari no? Una gran cafona, senza la minima attenzione e rispetto per le persone, senza contare che continuava a sbuffare e a dire "nun gne la fo stasera eh, a no, nun gne la fo" mentre chiamava i gruppi. Può una compagnia seria come Iberia avvalersi di simili collaboratori? Di sicuro io non ci volerò più.

Iberia escroquerie. Nous avons choisi et payé 2 billets en "Premium Economy" sur un vol long courrier (12h) Madrid-San José. Après notre impossibilité de choisir nos siège nous avons appelé le service client (très agréable) qui nous a gentiment conseillé d'attendre un peu effectuer ce choix suite à un incident technique. Au 3ème appel (toujours très sympathique) l'agent nous a informé qu'il n'y avait pas de "Premium" sur la destination. Il nous a informé que ça arrivait que le site Iberia vendait cette classe sur des vols sans . Il nous a recommandé de contacter rapidement le service client par mail. Réponse rapide du service : "merci de refaire votre réclamation à votre retour "... Aucune solution nous a été proposé avant le voyage. Nous sommes rentrés et attendons la réponse...

Whilst trying to find out where to write a review for Iberian Airlines due to the fantastic service that we experienced with them, I have come across some terrible reviews and although I am so sorry for the customers who experienced these problems, I have to say that my experience with the airline was so good that I wanted to go out of my way to give them a good review. Our trip out to Madrid was great. We were on a BA plane so were very lucky to have TV's to watch and this was unexpected and really made the short journey go super fast. I had made a huge mistake with my booking date back to UK. Instead of October I had put November and did not even notice this until we were on the way to the airport for the return flight. We went to the check in desks and although they were not able to help us, they did check what flights they had going out later that evening that had spaces available and then told us to go to the Iberia customer services area. There was a pretty long queue but it was not long before we got to speak with one of the customer services people who could not have been more helpful. He was able to change our tickets to the original flight I should have booked and then with a bit of a rush we managed to get to the boarding gate in time. This was so stressful as my friend had flights booked back to Australia via Bali and if we had not been able to get back in time it would have affected all her on-going flights. We are MOST grateful to the gentleman who helped us at customer services, and also the airlines for two good flights.