HydroFlask Tracking Order Status

I use my flask daily for more than two years. No leaking, although I'd prefer it a bit lighter. Also I feel that the prices are quite steep for what you get, but it does it's job well.

One of my favorite water bottles i've owned

I sent a note to the customer service line letting them know about a leaking hydro flask lid. They immediately sent a reply asking for one more bit of information. Within a week I had a replacement lid. Very pleased with the service I've received!

The title should speak for itself. This is substandard service at best for such a high priced item. Update: After having to search for alternative options to contact Hydroflask as they didn't reply to my e-mail (apparently it was send to their junk mail???) I messaged them on facebook. After a delay they confirmed that the item was stuck with the logistics company they used (the logistics company has nothing but one star review on google and shall not be named). They said they would send another flask through urgently with the same company (yikes) and to get in contact with them if it doesn't arrive. Luckily the item came on the same day. I don't like making a fuss over things when I order something, it's stressful and I feel for the people on the other end who know their logistics chain is a mess but most likely get worse replies than what they got from me. I hope hdyroflask can do better in the future as their product wasn't bad (slight metallic taste in the flask but I managed to clean it out after a long time) .... Buyer beware

I got a hydroflask because of their 25% holiday sale. I got the 32 oz with the straw lid for 37$, 39$ tax included. I like how light it is but when I put ice in mine it only lasted a couple of hours. I've seen cheaper bottles have ice last for almost a day. It's overpriced but it is a nice water bottle.