Hurley Tracking Order Status

Yesterday I needed a part and help for a pressure washer . I didn’t have a clue, Luke gave me his personal number so I could send him pictures. Within five minutes of sending photos the part was ready to collect. Today I went to the office and not only did they have the part , they also fitted for me . Top class service

I am a big fan of Hurley clothing because of their fit, the material they use, the style, colours and patterns. I think they have all the product elements to become a great brand. However, like all growing businesses, their business process management such as shipping, ecommerce and customer support is severely falling behind or isn't managed at all to keep up with scalability and demand, which will only hurt their branding efforts, shooting themselves on the foot. I placed a large order over a month ago from Canada. After over 3 weeks, my order was still not shipped. When I contacted them, they only mentioned they are having "trouble" shipping internationally and didn't provide a date in which they expected to ship. They didn't notify me, but rather I had to reach out to them. After another week, I asked for a refund. Although I received most of it back, they still have yet to provide my full refund; and did not provide any reasons why a partial refund was provided. If a business isn't ready to do business, don't do business unless you want to shoot yourself on the foot. Also, if a business doesn't fulfill their end of the obligation, then provide a full refund to the customer...it's not rocket science. Really crap business process management...unreal.

Hurley makes cheap gear that are not made to last but just to sell. They get damaged after a few washes and don't offer you what you need.

Nice clothes but bad quality for a sweat at 55 euros in an andorran sport shop , but made in Bengladesh.

After a wetsuit was received that didn't match the description online when I purchased it, the team at Hurley's support were thorough and professional. They resolved the situation to a positive outcome, sending out a replacement wetsuit of wonderful quality.