Hunter Tracking Order Status

I am really disappointed in their customer service. This would be my first pair of Hunter boots, and I've wanted them for a long time. It will be my last. My daughter purchased them in October, planning early for Christmas gifts. The boots were just a bit too small. We requested an exchange, but we were told they do not do exchanges. They have a 30-day return policy. They then offered to extend the return time after I sent them 2 or 3 pictures of all the angles of the boots and then sent me a shipping label...so far...so good, right? They now have the returned boots. Unfortunately, the boots she ordered, the pair I've wanted for years, are no longer available. In fact, there are very few pairs available in my size in the same style of boot. The simple request, please refund her money, they will not refund her money. Just an FYI, if you are on the fence with size or ordering a gift and unsure...don't.

I purchased a pair of Hunter Balmoral tall full zipper wellington boots direct from Hunter, and they are amazing, very comfortable and easy to walk in, well made to perfection with the Tec Sole, super fast dispatch and delivery, fast reply communications from customer service,

I recently had an issue with my Hunter boots, as the heels began to separate. I reached out to their customer service team, and they handled my concern with care and professionalism. The team promptly reviewed my case and provided a resolution by issuing a full refund in the form of a gift card. I truly appreciate their commitment to customer satisfaction and standing behind their brand, especially during their relaunch in Canada. Thank you for turning what could have been a frustrating experience into a positive one. I’m happy to continue supporting Hunter and their products!

Like a lot of people write, the quality is not what it used to be. Mine are less than 3 years old, had already been replaced by the retailer I originally purchased them from 8 months after buying them and only used a handful of times (Maybe 4 or 5 times) as they started letting water in. I recently reached out to Hunter and they said given it had been more than 2 years and as Hunter have been bought out there wasn’t much they were going to do about it. £115 is a joke for a pair of wellies that have been used less than 15 times in total and now completely split from the glued part. Shame on you Hunter

Rubbish these days - they used to last but now my pair are 4 years old only been worn about 15 times - soles are like new but the rubber (if thats what it is) on the sides has split on both boots - it's just poor quality- will go back to Ie chameau