HUM Nutrition Tracking Order Status

I don't know who is sitting there lying when it comes to these supplements but they are amazing and anybody who says they force you into a subscription just can't or didn't read. They lay everything out in the terms & its on y'all for not actually paying attention. Great customer service, great pricing and great supplements. I have been using this company for almost 3 years now.

They didn't trick me into a subscription because the options said it right there, that it would be monthly service. However i don't like that i had to subscribe forcefully to even TRY the product. I got the one that helps you break down food and reduce bloat, (which i was having constantly). Unfortunately, it just didn't match with my acid reflux. It aggravated my symptoms of my acid reflux ALOT. I made an account and it didn't have an option to cancel only to postpone the next shipment (which i did twice i think). I had to search up on GOOGLE how to cancel. A number popped up on google and i called, and the lady gladly cancelled my subscription. No pressure or anything. Too much work tho, i just wanted to try it.

The way this company conducts its business is misleading and yeah pretty much in the realm of scamming people. Nowhere does it say on their website that you have to have a subscription to order their products. So you go and place an order, thinking that it is a one purchase thing. They do not ask you or inform you about the “subscription” part. They just save your card details without your consent, they sign you up for a subscription without your knowledge (they don’t even email you about it), and then they start charging your card monthly and sending you products. Also the price goes up.. There is no easy way of cancelling this “subscription”, it is certainly not possible online and when I tried to talk to an agent they said that they will get back to me in a few days time, which still haven’t happened… Their business practices are shady to say the least. It’s sad because some of their products are actually good… I would have kept ordering from them if they weren’t this shady. I had no issues when I ordered HUM products from Amazon. I will use a different brand from now on because I don’t support a company with such shady business practices. The 2 star is because some of their products are actually good, but their business practices are awful.

The probiotics were fine, but I ended up cancelling my subscription. I was told that it had been cancelled and then a month and a half later, I was charged for another bottle of them. I reached out and said that I had already cancelled the subscription and asked for a refund. They said they would (not including the cost of shipping) I if I sent back the item with my own money. I think that was super unfair since they're the ones who made the mistake and they won't just own up to it and take the small loss. I also would feel uncomfortable about giving them any billing information since they seem incapable of keeping track of whether or not people's subscriptions are active or not.

The supplements were fine. I didn’t experience basically any benefits but no issues either— the bloating one was a little effective. What makes it so bad is the customer service. My “nutritionist” was alright, but after trying a month of supplements I wanted to cancel. Warning: THERE IS NO EASY WAY TO CANCEL. And they do not notify you before an order goes through. The supplements are expensive, do very little. The customer service is awesome, though you will be on hold for like 20 minutes.