Hug Sleep Tracking Order Status

If you are in two minds to get this product, DONT! I thought I will try it out, ended up paying $60 in shipping from and return. Not worth it as their refund policy charges you for shipping/processing.

I received a wrap for my birthday and I absolutely love it so I went back to buy another!!! It is super soft and comfortable, with a bit of weight that adds to the overall compression which I can control with how I wrap it around my body. Seriously the best crossover for the best sleep!

First, I needed a size medium but accidentally ordered a small. I immediately noticed the error after I placed the order, and nowhere on the website was I able to do anything other than email Hug Sleep Support, which I did immediately (within 3 minutes of submitting the order). The next day, I received a correspondence saying my order was already in production and couldn’t be adjusted in any way. So I had to wait a week for the wrong size item to ship to my home. Next, I tried the Sleep Move Pod anyway since I am on the border between small and medium, according to the chart on the website. Since I didn’t like it and was still well within the 30-day try-it-out period, I decided to take advantage of the “hassle-free returns” advertised on the site. I ordered a bundle (the Sleep Move pod, carrying case, and eye mask). When I initiated the return, I was made aware that only the Sleep Move pod was returnable; I would have to keep the $11 carrying pouch and the $22 eye mask. In addition, I have to deduct $11 from my refund to pay for the shipping back to Hug Sleep. So now I’m stuck with items I don’t want and out $42 for taking a chance on this small business that advertises its no-risk guarantee all over its website. I would never recommend anyone try Hug Sleep due to their terrible customer service.

The company touts this as a good thing for anxiety and a whole host of things. It is not a comfortable way to sleep. They would not take it back even though it was a Christmas gift for my autistic grandson. I urged him to try several times but by then, it was past the 30 days. Crappy product, crappy policy.

This is hands down the best thing I have ever tried for PTSD, including all the sleep medications, routines, therapies, etc. I sleep so much more deeply but without the disturbing nightmares. I don't wake up sore from tossing and turning into weird angles. It isn't too hot like weighted blankets, and I love having my feet free bc they get too hot easily. This thing is like my new best friend.