HTVRont Tracking Order Status

Horrible response rate and fake promises. Website says order ships in 24 hrs.More than 10 days no updates until I reached out to them. First they said will be shipped by March 25th now by March 30th due to out of stock of Sublimation paper ( ordered whole starter package) . Requesting refund. Very unhappy. No phone number to reach out.

I also just recently purchased the auto heat press and vinyl bundle! I did receive my products but the heat press will not turn on! I have used HTVRont products and have loved everything I have used except I can't say for the auto heat press as it won't turn on. I have sent MANY emails, FB messages and on line chat messages and have yet to get a response or email back that is not auto generated. I have searched and can not find a # to contact them. It had a warranty but that is only good if you get someone to respond to you. I have filed a dispute with my credit card do to faulty product and no return service. It looks like this is an ongoing issue with this company and it's too bad because I have noticed this company has been gaining a lot of new products and it seems if you are lucky and get one that works then it works great! Wish I could have been one of the lucky ones. Unless you like to gamble with a lot of your hard earned money I would maybe look into a different company that will respond in the need of help.

I also purchased a heat press. Upon setting up the machine it never came on. I tried different sockets but to no avail. I contacted customer support but never actually talked to a person. Only emails which were answered between 1:00 and 2:30 in the morning. They are giving the run around. They are stating that I need to ship it back at my expense which is totally unacceptable. This has been going on since early September. So I would advise that you look elsewhere to purchase a heat press

I purchased a new press and rec'd it last week. It is a faulty machine. It never reaches temp and times out. I have contacted Customer support. Customer service is giving me run around even after I send proof! Calling my CC and disputing and calling BBB to file a complaint and on FB so others know this company does not stand behind their products. Unless you get a good machine right away do not buy form these people!

Love HTVront cheap prices on high quality vinyl !!! Will buy from them again !!