Hoxton Gal Tracking Order Status

A classic selection of clothing perfect for my FOH role.

Unfortunately I wasn’t sent the correct order. I ordered 3items 2 were correct and the 3rd wasn’t what I’d ordered and i was sent a duplicate of one of the other items in the order. The problem was resolved quickly and a refund was issued along with a free returns label for the incorrect item but sadly the missing item wasn’t available for the event I had purchased it for.

My experience with the Hoxton gal’s customer services has been great. I am really pleased the way my query was dealt with by Asli. A great person who responded to me without any delay and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!

Spoke with Asli, in customer service about a return I had made and not received a refund. Within 24 hours of sending an email Asli, responded and sorted it out. An excellent customer service agent.

I had made a mistake returning goods and contacted ‘Asli’ ( from customer care) who not only understood my situation but quickly, with care and compassion contacted the necessary department. Thank you so much for making what for me was a dead end into a complete journey .