houseof Tracking Order Status

Shipped quickly, was packed well and was exactly what I was expecting.

Amazing customer service. Always so helpful and super efficient. Can’t praise them enough.

I purchased a lamp from HoF two years ago, and unfortunately, last week during a strong wind in London, the lamp toppled over, causing the shade to break. As the lamp held sentimental value for me, I decided to reach out to HoF's customer service to inquire about purchasing a replacement shade. I was pleasantly surprised by the exceptional service I received from HoF. Specifically, Pamela, a member of their customer service team, proved to be incredibly kind and efficient. Not only did she respond to my email promptly, but she also went above and beyond by offering to send me a new shade without any additional cost. I was truly speechless and left with a highly positive impression of their dedication to customer satisfaction. I cannot emphasise enough how impressed I am with the level of service provided by HoF. Their swift response and generosity have made me an extremely happy customer. I am grateful for their outstanding support and assistance. Once again, I extend my heartfelt thanks to HoF, especially Pamela, for their remarkable service.

It was a first time shopping experience with houseof and was worth it as it’s been easy, fast and straightforward. The quality and design of the desk lamp is something I have been looking for and the sale price made it even more appealing.

Bought a light which is great but I smashed a glass shade, HouseOf immediately sent a new one free of charge. Excellent customer service!