Hot Hair Tracking Order Status

I ordered a hairpiece 19th April after paying via PayPal Hothair said they had not received payment when they had after lots of text messages finally got refund as product was not even in stock Again I tried to order and again the item did not arrive on the date stated This company did not inform me I had to follow up on all occasions will never use again

I've ordered a wig 2 weeks ago and had to get in touch with customer services to get my order. Miranda responded without any apology and sent the wig. The wig arrived today and it is obviously in a old bag, so had been opened prior to my purchase . Looking at the reviews about the difficulties people have to get refunded, I feel robbed and really disappointed. I saw the same wig on Etsy which is £20 cheaper with good customer service reviews. Won't ever use Hothair again!

I would not buy my prouducts anywhere else excellent service, quality and extremely professional in all aspects, all girls ladies you must buy from this company quality fantastic 👏 if you have any issues or concerns staff are absolutely 💯 there too sort and support excellent

Excellent customer service. I ordered a clip in fringe which wasn't the same colour as it appeared on the website. I therefore rang the customer service number and was told to return it by special delivery, on receipt of which a new fringe would be sent out in the correct colour. The new fringe arrived soon after they had received the old one back, and a few days after that I received a cheque to cover the cost of returning the old fringe. Was very impressed with the way this was handled and wish all Customer service teams were as helpful as the one at Hot Hair.

Placed my first order this week and it arrived within a couple of days just in time for my mum's birthday. Great company to deal with on first impressions.